Mrs Gillian S.
I ordered a nice mug with my dogs face…
I ordered a nice mug with my dogs face on it. It arrived very quickly and is very cute. However at the same time I ordered a face mask they were advertising with same pic on it as I thought it would be cute to wear during this covid scare. However I have not received it it has not been shipped BUT I have been charged for it! I contacted the customer service and got a robotic reply saying I could not make a claim as the mask was not shipped. I did not ask for a replacement I asked where the mask was and why it has not been shipped. I asked that if they could not supply the mask they give me a refund. this company is very difficult to contact as everything has to be done via email and takes ages to get a reply.