Mandy
Beware! This company has become a scam!
Do not buy from this company! I placed an order on 6/13/24, which was supposed to arrive by 6/24/24, but I have yet to receive it as of today, 9/10/24. Even weirder, they sent me an email on July 1st stating that the order had shipped, however according to USPS and the Shop app, USPS is still waiting to receive the package from Anese. Since mid July, I’ve sent Anese 5 emails and about as many social media DMs, but have only received automated responses from their Instagram (which just advise me to email them). I’ve even tried commenting on their public social media posts and calling the number listed on their IG page, but no luck (and the number goes straight to a generic voicemail, which is full). What’s especially frustrating, and shady, is that I continue to receive new marketing emails from them almost every week and they regularly update their Facebook and Instagram pages. Today, I found an Anese customer’s Instagram page that documents many other similar experiences, including one that states that the company may have gone under back in May! I am inclined to believe this because they used to have a customer service live chat option on their website, and even a customer service text feature, which are both now gone, yet it appears that you can still submit payment as of today. So, I submitted reports to the FTC and BBB today, but I’m not optimistic that I will get my money back at this point. It’s really a shame because I’ve ordered successfully from them many times over the past several years with no issue and the products were great (this is why I gave them the benefit of the doubt for so long this time).