AneseReviews of anese.co

Terrible! I ordered from them a month ago and they have not fulfilled my order out answered any of my messages inquiring about my order!

Same complaint as many others I ordered something back in 2020 and canceled the reoccurring subscription the same month. It's been 4 years and I suddenly see a bunch of emails in my spam folder saying I was charged for the same product and the subscription is active now. These predatory practices have to be illegal. And they do not have a number you can call and the chat function on the site doesn't work and they never email you back. This company needs to be investigated and closed immediately!

I last ordered something from Anese in 2020 with it being delivered in 2021. They are now suddenly charging me twice in two weeks for products I never ordered to an address I haven’t lived at in years! I have sent 4 emails to them requesting cancellation and they haven’t answered one! They did charge my card and I had to dispute the claim! I’m looking for a way to bring this higher. This is ridiculous!

If I could give zero stars I would. I bought stuff from them in 2022 and never ordered anything again. Then 2 weeks ago I was charged $76 for a “subscription”. Which I immediately contacted them about demanding a refund and to cancel my “membership”. They never cancelled it. And today they just took ANOTHER $76!

I just was charged after 3 years of not purchasing the product… the customer service claimed I had an active subscription and that is why I was charged. I told them that the charge is fraudulent because I had canceled my subscription 3 years ago. Now I get a notification that they’re no longer online. I have tried finding a way to remove my payment method, but the website hides it. If I check invoices, it never shows the payment method. Only shipping and billing address. And honestly, I don’t ever recall the product working for me. I have checked their Instagram posts and they removed the ability to comment on recent posts. Huge red flag for me! Don’t even get me started on their return policy.

The customer service isn’t just terrible, it’s nonexistent. I will go so far as to call them scammers. I ordered once from them three years ago. I decided I didn’t want to do the subscription after all. I had to email and message so many times before I finally got acknowledgment that they cancelled my subscription. There is no option for managing your own subscription. The link to do so only takes prompts you to email. But I finally got them to cancel it. Now, three years later, they’ve charged my card again for a “recurring subscription” and have a shipping address that I haven’t lived at in two years. And once again, they won’t respond to my emails. I’m disputing the charges as fraud and will be filing whatever complaints I can.

I've told them to stop messaging me and take me off their list multiple times and they keep messaging me saying that my payment did not go through. I did not purchase anything and have not been subscribed to them in years.

Anese re-enrolled me in a subscription without my consent or opt-in 4 years after I last purchased from them, then forced me to email them to cancel (no option to cancel online), and then ignored my email to cancel. I am still unable to cancel my subscription.