Ms. L.
Product isn’t what it used to be
Been ordering since 2021, I decided to place another order after taking a break and when I finally received it. The product wasn’t the same. Wasn’t as strong as it used to be, it was more sandy in the past, exfoliated much better. After contacting them, being left on seen numerous times, someone finally got back to me. Moral of the story they didn’t issue a refund but tried to give me a $10 off my next order, code “SORRYBOO”. I already told them I was never ordering again after the hassle the put me through, by deleting most of my comments, restricting my comments from being seen by others and making it seem as if they were helping me by replying to comments saying “so sorry that happened, how can I help you?” But not actually helping me in the dms. Awful service. A joke of a company actually. I am not the only one who complained about the product changing. If your going to change the product, announce it. It decrease the drama & the annoyance from customers. Just off the experience with customer service, I’ll recommend to anyone to NEVER shop here. They, and I quote their words “do not guarantee results.” They never even asked for the product back, just to see pictures of the product.
Response from AneseAug 2, 2023
We appreciate you reaching out to us and expressing your concerns about your recent order. We apologize for any confusion and inconvenience you experienced during this process. Upon reviewing your order history, we noticed that the item in question was not returned to us. However, we understand your disappointment with the product you received and made an attempt to make it right by offering a refund once your return is sent. We want to assure you that our commitment to delivering high-quality products is unwavering. In 2020, we took into account valuable customer feedback and made significant improvements to our formula. Since then, we have maintained the same formulation to ensure consistency in the product's performance and effectiveness. While we regret that the product didn't meet your expectations, please know that we continuously strive to improve our offerings and appreciate your feedback as it helps us understand our customers' needs better. Regarding your experience with our customer service, we are genuinely sorry for any lapses in communication. Providing exceptional support is one of our top priorities, and we will investigate the matter thoroughly to ensure we address any shortcomings. We want to clarify that we take pride in our product's quality and the positive impact it has on our customers. We stand by our formula and its effectiveness, which has been consistently praised since its improvement in 2020. If there is anything else you'd like to share or if you have any further concerns, please feel free to reach out to us at [email protected]. We value your loyalty and feedback, and we are committed to ensuring your satisfaction. Thank you for being a valued customer and for giving us the opportunity to address your concerns.