AneseReviews of anese.co

Just here to second many reviews. I don't know if they outgrew their business, but I went from loyal customer to outrage because of their lack of ability/willingness to fulfill orders. And even worse, the lack of response and deleting comments/blocking on Instagram illustrate how they have no regard for their customers. So disappointing.

If I can give 0 I would. I ordered, they took payment on 2/2/24. I’ve repeatedly asked for order status since it has not shipped or been delivered. NO ONE WILL RESPOND. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. You’re better off buying from a known reputable skincare company that’s well established.

Never have I ever been so angry at a business before. I have been waiting for my order to ship and be sent to me for a MONTH now. I’ve ordered on January 17 and got NOTHING. I’m not the only one experiencing this. This has never happened to me until now. I have emailed multiple times and never got a response back. I’ve commented on their social media in hopes for them to respond, but all I got was the block button. YES, THE BLOCK BUTTON. They blocked me instead of just emailing back. This company just scams you. Don’t waste your money. 130+ dollars down the drain.

I ordered a duo and was charged an extra $29 (the same amount of the discount they applied?) for a total of $87 and have not received the items. It has been over two weeks. I reported this company to Instagram and will dispute the charge with my bank. They have blocked me on Instagram, and many other commenters had the same issue. I reported them to the BBB . Unfortunately, the order confirmation link from Shopify is invalid(?) and I am unable to report the issue without a valid link. I see many others on this site and BBB with the same complaints. Many other IG users created new accounts to come back and state the same complaints, as their other accounts were also blocked. I did not create another account. I just want a refund for the extra charge and the product, or a full refund. This business needs to be held accountable.

I got scammed by this business. Never received my products and tried to contact by email and responded by saying they had weather issues which was why they couldn’t not ship. Its been over a month and haven’t received anything. This company is a scam don’t purchase from them they only steal your money

Your company is a scam. I never received my product and I tried to reach out many times and no one cares enough to get back to me. I spent 76 dollars and got NOTHING. I will report your business to everyone.

AFTER paying, they asked me if I wanted 15% off, so I pressed continue, thinking that it was 15% off my order.WRONG. They added a second item to my order and refused to refund/cancel. What kind of company doesn't let you cancel an order?

I placed an order on November 24th and still have not received my order (12/11). I sent an email and message on Facebook on December 8th and have not received any messages back. I will never order from this company again, very poor customer service and shipping.