I set an appointment for a maintenance clean on my unit. The guy that showed up was over an hour late and was determined to sell me a new unit before he even opened it up. He proceeded to give me a price of $14,500 for a 3 1/2 ton unit. I guess he thought he was going to take advantage of an old lady….little did he know I was a licensed GC. He proceed to get nasty and let the air handler open after being asked to close it. I told him to get off my property due to his nasty and threatening behavior. This company is doing nothing more than scamming people and overcharging them.
PH
Paul H.
AND Services
I rated AND Services five stars a year ago. Since I have lived in Florida, I have used their services for my air conditioning needs. My regular technician was not present during my most recent encounter. I was immediately told the coil was bad with absolutely no diagnostic tests run on my old unit to determine all possible issues. The next advice was to buy one of their new systems with a fifteen year warranty which could be installed the very next day rather than waiting a week for a part that might not totally fix my problem. I should know better at my age, but I did not attempt to call another company to verify the technician's evaluation. Instead I bought the new system over a month ago. Since that time, I have received the worse possible service for a new unit that still DOES NOT work a month later. I now understand they service customers differently. If your existing air conditioner needs work, they are there within hours to possibly solve your problem or more likely try to sell you their new system (buyer beware). Once you make the purchase of their new air conditioner, they have a different servicing department for their warranty work. Work on their new system may not be serviced within hours or even the same day. Because of my troubles, they promised to refund 10%. I still have no refund after one month, and I DO NOT have an air conditioner that works properly after one month. My home will not cool below 79 degrees now so it has been running continually during the days for over a month. I will reevaluate if these issues are resolved properly.
Update: It is now six weeks into this fiasco, and I still have not received my promised refund or replacement air conditioner. I tried to contact the owner like the reply offered, but I am directed to the same supervisors unable to provide closure. Today I left two messages for two different supervisors but no response. Rheem (Air Conditioner Manufacturer) sent the supervisor to my home on August 24 to complete a page of tests on their unit. When a replacement was requested, Rheem requested two more pages of tests on August 28. I am still waiting for assistance to get a functioning air conditioner. The owner's reply has not lived up to expectations, but I am not surprised. Avoid using this company. I will still consider revising my assessment if AND Services makes this right as the owner promised. Thankfully, I am not holding my breath.
Next: It is officially over two months, and I still do not have any resolution to my issues. How can any company provide service like this and survive? I hope I can at least ensure future customers steer away from AND Services. They should really consider changing their trademark name to "AND ?." That said, any questions you may have after delivery of your new air conditioner will NOT be answered or resolved.
