Andre EmilioReviews of andreemilio.com

I PURCHASED THE CUSTOM MAROON AND BLACK TUXEDO (DESIGN 38540) FOR APPROXIMATELY $600. WHILE THE ONLINE PHOTOS LOOK VERY LUXURY AND HIGH-END, THE ACTUAL MATERIAL FELT MUCH SIMPLER IN PERSON THAN EXPECTED FOR THE PRICE. THE COLOR ALSO APPEARED LIGHTER THAN THE WEBSITE PHOTOS. THE PANTS HAD A VERY LIGHT, SOFT FLOWING FEEL THAT DID NOT GIVE THE STRUCTURED PREMIUM TUXEDO LOOK I WAS EXPECTING. CUSTOMER SERVICE INITIALLY RESPONDED, BUT AFTER I EXPRESSED MY CONCERNS ABOUT THE MATERIAL AND QUALITY, COMMUNICATION STOPPED. I AM NOT SAYING THE TUXEDO LOOKS BAD, BUT IN MY OPINION THE REAL PRODUCT DID NOT FULLY MATCH THE LUXURY PRESENTATION SHOWN ONLINE. I HOPE THIS REVIEW HELPS FUTURE BUYERS MAKE A MORE INFORMED DECISION.

I had an absolutely terrible experience with this shop. Their communication is beyond poor, and their attitude is unbelievably rude. Despite paying a hefty amount, they don’t even know how to properly finish a suit. I visited their store in Pakistan for my uncle’s reception suit, and we had to go back more than five times just to get the finishing right. Every time, they messed something up and then had the audacity to blame us for their mistakes. The suit pants were bent from the pocket, and instead of fixing it, they told us, “Yeh aisa hi hota hai,” when it was clearly defective. On top of that, their staff is extremely rude and completely untrained in customer service. The shop is also severely understaffed, so you end up waiting more than 45 minutes just to try on a suit—absolutely insane! The whole process was stressful, frustrating, and a complete waste of time.

Customer service awful. Schedule video call appointment for December 2. Never received email to join meeting. Call representative and was told to rebook appointment. Schedule appointment for December 3. Same result! Advertising presentation nothing but an illusion. Thankful no money was lost through this process.