AndersenReviews of andersenwindows.com

I have a new home that has Anderson Series 400 windows. The finish is black. Within 6 months the sills started to blister and discolor due to sun exposure. A representative came and inspected the damage. He claimed that it was due to the installation of the masonry and another representative said it was due to chemical wash. The brick was not cleaned with any chemicals. I was in the construction industry for 40 years and served as a vice president of a commercial and industrial contractor. It is far too commonplace for a company to blame installation prior to making a logical analysis. The seal obviously wasn’t manufactured to endure the heat generated by the sun. Producing a durable product which can provide years of service is the manufactures responsibility. Not the end consumer. They refuse to take that responsibility and even worse, they won’t communicate. I have experienced horrendous customer service from Anderson. Probably the worst I’ve seen in my 40 plus years in the industry. That is saying a lot.

The job started back in April 2024, it is still not complete, mid-October, 2024. The product, (touted as top-quality), was full of defects, and exhibited poorly fitted, over/undersized parts, some forced into place, incorrect size windows were delivered also. An attempt at remediation by their 5 man (wrecking) crew left a wake of damage to previously good parts, and removal of defective parts, only to be replaced with the part they had removed! I'm weary of their unresponsive representative, as well as living with black trash bag window coverings, and furniture covered in drop cloths. Run away, as fast as you can from this manufacturer's product. IMHO, they are breathing the last breaths of a former "industry leader", relying on past quality, previously earned customer loyalty and relationships to the region, while they churn out sub-par, at best middling quality windows at a premium price! It's like paying for a Bentley, and getting a Yugo!

When the rep. came to our home to give us a quote on the windows we needed replaced he said we had 72 hours to end the contract. After considering the exorbitant amount for the cost of windows we reached out to the rep to cancel and he avoided our calls. When we tried the main number to Andersen they said we needed to speak with him directly. We were not able to cancel the contract and ended up paying $6K for two standard size bedroom windows. We are now going with another company, for our other windows, that offers the same quality at a fraction of the cost. We'll be paying on the Andersen windows for a long time and it is very frustrating. Also, the installers did not do a professional job and the trim on the windows was poorly done. When we approached the installer about it he basically said it wasn't their issue.

Door arrived damaged. Tried calling he "support" number but no one spoke clear english. tried to explain that the door was damage and needed a new one sent. The repstated that they could not hear me and to repeat my name and number. I obliged and again, the rep stated they could not hear me yet everything I said outside of the claim was CLEARLY heard and replied to. It appears that Anderson has outsourced its "SUPPORT" to avoid claims and/or support. Now I have to pay a legal fee to get a new door or my money back. What a buch of BS. Will go back to Larson as I had no issues with them. If you have not purchased yet, GO BUY LARSON and avoid Anderson at all costs. Of course, unless you want hours of being on the phone to only be ignored and out of your money. Details can be provided to substantiate this review upon request. C A Rawlings, Home Depot Order and Anderson Serial # 0028165517 Model 90687-H06-G01 PN 902569

I bought a storm door and the instructions for right and left hand doors are intermingled and not clear at all as to which is which. The quality of the door is just as shoddy as their windows while somehow being even more expensive. I would recommend you go and buy from a more reputable brand and save yourself the extra cost and headache that dealing with this terrible company brings.

Ever since I got the Andersen storm door installed January 13 2023 By spring problems started. 1. Lock mechanism loose Frequent calls 1nd complaints to place of purchase Home Depot resulted in lukewarm assistance and installation person kept ignoring what I said about difficulty opening door. 2. Before long door did not open at all. I could neithzr get in or out of the house. I feared that I would have to call the fire department. One Year Warranty expired with Home Depot and 10 Year Warranty with Andersen still valid. 3. After numerous and frantic attemps to contact Andersen for help a responder assisted by telephone how to remove mechanism of door lock. Sent new mechanism but not installed. 4. However door continued to not open Frame jams in cold and heat. Have resort to using tool to pry door open and kick it! 5. Very unsafe conditions. Door visibly broken is invitation for intruders. Have keep a small towel to prevent door from fully closing. Safety matter in case of fire etc. 6. Andersen not responding to malfunctioning door.. require new door. 7. In crisis. 8. Never recommend Andersen door to anyone. Nighmare situation still going on.

The worst cheap soon to be defective products you will ever spend good money on. After the window or door falls apart, call Anderson and you will get TERRIBLE customer service. Recently a local tv station did a story on my experience buying Anderson junk garbage products and I was told it will be picked up by national outlet. I hope so, then more people will know their false adds are full of lies, Anderson is junk.

We first met the Andersen Windows salesperson in August 2023. He was nice, professional, and knowledgeable about the products. After reviewing his proposal, we felt the estimate to replace the windows in our home was way overpriced, but we agreed that we needed at least 2 picture windows where most of the sun's rays came into our home. We agreed to replace 2 custom windows, and they were to be installed on January 8, 2024... almost 5 months after we met with the salesperson! The installers came on Jan. 8th, opened our new windows (they were very large), for the front of our home, and 1 of the windows was the WRONG DESIGN!! After all the months of waiting, one window was the wrong one! We couldn't believe our eyes! So, back to the factory it went! The next installation dates were April 17th - 18th. What a DISASTER!! In a nutshell, here is what happened! The two old windows "exploded" when they were removed by the workers who were sent to our home! The explosion set off the "smoke detectors" in our entire home! The glass damaged our HARDWOOD FLOORS in our living room to the tune of $525.00!!! The workers FAILED to properly cover our hardwoods, and one of them was actually "pulling a large garbage can" across our floor! I was livid! After the 2nd day of installs, the SAME TEAM was told to do the "stucco" repairs around both windows. DISASTER #2!!! Our stucco had to be REDONE 3 TIMES + Painted 3 times before it was finally done correctly! The installation workers, who barely spoke a word of English, communicated that they "didn't really know how to do stucco," and apologized for the major mess-up! They dripped stucco on our front porch pavers and stained them PERMANENTLY!! The stucco also dripped on our red front doors! We kept hearing the words, "I'm so sorry," both from the Hispanic installers, AND from the Andersen folks! Our next "Andersen Service" was scheduled for May 29, and I believe it was June 12th before the RbA mgr. came to be sure we were ok with the finished product! However, during the interim time, RbAndersen had reported to the finance company, Green Sky, that they had completed our job in APRIL, and that we should go ahead and begin our payments! What a LIE that was! We didn't even get the city of Orlando's final inspection until mid-June! This meant I had to fight my battle with Green Sky because RENEWAL BY ANDERSEN ACCOUNTING DEPT. WOULD NOT GO TO BAT FOR US TO CORRECT THEIR ERROR!! RbA nearly cost us our SPOTLESS CREDIT RATING by their incompetencies! I was calling their offices nearly every single day, and once the windows were installed, they REFUSED to return my calls, texts, and e-mails! You should SEE the folder I have that contains all of MY communication with no follow-up by RbA supervisors, or anyone else! Thankfully, Green Sky launched their OWN investigation into why RbA had reported that our project was completed in April 2024! That got the people at RbA on their heels, and they FINALLY reached out to us. I informed them that Green Sky was wonderful to help us, and that we no longer needed help from RbA!!! This whole project was a NIGHTMARE for us! Oh, and one other point ... when RbA first sent someone out to measure for our new windows, the guy had to come a 2nd time because he had measured incorrectly the first time! THAT should have raised "red flags" for us, but we just let it go! Oh, how we wish we had stopped the entire process that day!! Our windows are in, they look very nice, FINALLY,... our floors are repaired, and we were reimbursed the $525 we spent to get them redone. But we would NEVER, EVER USE RENEWAL BY ANDERSEN - ORLANDO, FL to do ANY work for us again!! We are just thankful that this 10-month nightmare is over!!! Now, we're watching our "electricity bills!" Of course, we were told that our energy bills would noticeably decrease! It's only been 1 month, but we didn't see much difference at all. Hopefully, that will change!