Andean DiscoveryReviews of andeandiscovery.com

4.9228 reviews
Activities & Tours
154 Wells Ave, Newton, Massachusetts

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Andean Discovery

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About Andean Discovery

With US headquarters in Massachusetts, and local offices in South America, Andean Discovery directly coordinates all aspects of travel from start to finish, ensuring guests a seamless travel experience. Discover ancient ruins, remote islands, lush rainforests, and indigenous villages on a journey designed specifically for you. Andean Discovery is featured in The Boston Globe and other publications for its efforts to promote community-based tourism, which takes into account, first and foremost, the well-being of the people and places we visit.

Andean Discovery (andeandiscovery.com) has 228 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: andeandiscovery.com
Website: andeandiscovery.com
Category: Activities & Tours
Location: Newton, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 22% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Andean Discovery

Andean Discovery (andeandiscovery.com) has 228 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: andeandiscovery.com
Website: andeandiscovery.com
Category: Activities & Tours
Location: Newton, Massachusetts
Listed on Five Star Index: 2026

Susy G.

Mar 17, 2026

The destination was incredible but the…

The destination was incredible but the Andean Discovery service was not. The transfers were managed fairly well but often pick-up times were too early and resulted in lots of waiting time. Sometimes breakfast was included but it wasn't available until 7am which was the pick-up time. We were not advised there would be no food service on a 3.5 hour internal flight in Chile that was 6:30pm or that there would be no food or barfood available at hotel when we arrived at 10. We wasted a day trying to fly from Buenos Aires to El Calafate and the flight delay resulted in our missing our half-day excursion to See Perito Morena and we were not refunded the admission tickets or the guide and driver time. We tried to delay out departure to Las Torres by a few hours 2 days later to avoid missing the UNESCO site but Andean was not flexible on changing any arrangements and suggested we ask the hotel who suggested it was Andean's role. We offered to cancel our Sunday excursion to go to the UNESCO site instead but this was not facilitated either. The drive/boat/hike Sunday excursion turned out to be almost identical to the Grey Glacier drive/boat/hike excursion in Chile and we tried to change our itinerary at Las Torres to avoid this full-day (over 10 hours) repeat excursion but they were not able to accommodate any change despite the materials indicating excursions could be selected each day. Also, we were not given the option for a non-all-inclusive meal/beverage plan at Las Torres and a la carte would have been much better for us. Response to Andean response: Thanks for the feedback - you did provide a possible upcharge on the drive to Chile but it was $1100 USD above what we had already paid for a drive that we researched as $180-200. Not sure if you contacted Ryan Travel or Las Torres but we were the only passengers on both drives so I believe there could have been flexibility on that date. Also, we weren’t refunded for the missed excursion.

Response from Andean DiscoveryMar 18, 2026

Hi Susan, Thank you for sharing your experience. We’re glad the destination resonated with you, but we’re sorry that several aspects of the service fell short. A last-minute booking, such as yours at 28 days prior to departure, can significantly limit internal flight options, which we will strive to communicate more effectively in the future. Because much of the Patagonia portion operates as a group transfer rather than a private transfer, exact pickup times depend on coordinating with other guests at different hotels, and delays outside our control can occur. Our program includes an all-inclusive meal package paired with guided excursions though we understand that some travelers prefer an a la carte approach, and we are actively exploring ways to offer more dining flexibility within the package constraints of our providers. Regarding your delayed flight out of Buenos Aires and subsequent late arrival in El Calafate, that same day and upon your request we provided a quote for a private transfer the following Monday to Torres del Paine to help recover the Perito Moreno excursion, and we want to be transparent about the exchange with our On-call Operations Specialist on Saturday night 2/28/26. We’re improving our pre-trip communications too to set clearer expectations about breakfast windows, pickup times, and how delays may affect schedules. We’re also examining transfer and excursion scheduling to better accommodate delays and last-minute changes. If there are other specific items you feel would be appropriate to discuss, we’re open to continuing that conversation. We appreciate your insights as we continually refine our approach to better serve future guests. Thank you again for taking the time to provide your valuable feedback about the trip. Warm regards, Andean Discovery Travel Team