AndarReviews of andarwallets.com

Very poor customer service. I sent an email and 8 days later, no response. I sent follow up email and still no response. Will never do business with Andar again.

Extremely unethical company. Go look at their better business bureau page, specifically the review from of their most loyal customers.

FREE SHIPPING?? Advertised free shipping if you joined. I joined. Tried to check out as a “member” 5 times! WTF. Tried checking out as a guest. Charge for shipping by DHL $27. Again WTF! Cancelled order. Frustrating experience!!

I purchased the Helm for my MacBook Pro and was a good case util the leather started peeling, I told it to the Andar showroom and the guy at the counter was great and very helpful exchanged it right there no questions. I exchanged for a camel tan and the leather felt like rough gritty sandpaper or a rough card board box defiantly nothing like my previous case. I applied Leather Honey to the case as I have done many times before and the leather was stained on the top and the bottom brought out what was either mold or mildew in the leather that must have been treated over the mold or mildew disgusting. I contacted Andar customer service was asked to send photos in which I did and was told "this type of damage is not covered under our warranty. Our products are not prone to developing mold on their own. It’s likely that something may have transferred onto the leather after that product was applied, which then absorbed into the material." I'm not surprised they denied that the leather they acquired was low grade garbage leather. I was hopeful they would just exchange it but didn't happen and a rude response at that. I also had a iPhone case that was exchanged due to grinding imperfections on the camera ring, the replacement case is terrible with sharp buttons all the way around, I'll be throwing that piece of garbage away as well as their moldy Helm case, warranty replacements or not low class customer service and more important cheap garbage products out sourced. Stay away. I did have initial good experiences a few years ago and my Helm case was great until it fell apart. Something has changed and the company is now terrible and I'm guessing on their way to bankruptcy. Stay away from their overseas cheap garbage they are trying to pass off as top tier.

this is a terrible company! We got the bag and I wanted it so bad and for us…. I am a disabled veteran on a fixed income) it was a huge splurge. The metal piece hits me weird in my back and it takes up my whole chest. We tried to return it and the people at andar were not only rude and unhelpful with their “strict” 30 days return policy but they were so nasty when we told them we weren’t there when they said it was delivered. We can show proof that we were out of town. Also this was a Christmas gift so not sure what we were supposed to do about that.

If I could rate lower I would! Ordered the Tatum bag from ANDAR and within a few uses it looks horrible. Despite sending pictures, they claim it was from rough use. I assure you I know how to use a leather purse and it was not. It is from poor quality not rough use! They do not stand behind their products and have even worse customer service than quality if that is possible. They have high positive reviews because they don’t allow any negative feedback anywhere - social media or their website. They respond to that quickly , removing within minutes. All I can say is DO NOT PURCHASE FROM ANDAR

Website shows positive reviews, however, I couldn’t find a way to leave a review. I think trustpilot reviews represents the company best… Cheap products that do not last, I had a 60.00 phone case for a few weeks that looked like a 3 year old case. Customer service is also poor with delayed responses. I would stay away!

Purchased a MacBook Pro 14-inch cover from Andar in December 2023, expecting a quality product. Unfortunately, after only nine months of light use, the cover began to fall apart with fraying and chipping along all edges – completely unacceptable for an item marketed as long-lasting. Andar initially acknowledged the defect and agreed to replace it under warranty. However, after two weeks of waiting, they abruptly changed their stance and refused to send a replacement, instead offering store credit. This backtracking was both unprofessional and disappointing, especially given their initial response. This experience has left me not only with a defective product but also a lack of trust in Andar's customer service and commitment to their warranty promises. If you’re considering purchasing from Andar, be aware that if something goes wrong, they may not honour their commitments. I strongly suggest looking elsewhere for reliable customer service and product quality.