AndarReviews of andarwallets.com

I purchased an expensive phone case from this company and tried it on my phone once. The case was very slippery, so I took it off and decided to return it. It was also surprisingly difficult to remove. After sending it back, I was shocked to see that I wasn’t refunded the full amount. When I reached out, I was told 20% was deducted because of a “scratch” on the leather. That’s simply how real leather reacts after being handled once—it’s unreasonable to expect a customer to absorb that cost. If a company receives a return in that condition, they should take responsibility and resell it at a discount instead of penalizing the customer. This experience left a really bad impression. I would not recommend ordering from this company and will not be purchasing from them again. With companies like Amazon offering fair and customer-friendly return policies, this kind of treatment feels outdated and unfair.

Lovely case but the charging ports do not align. Although the case has a lifetime warranty, I pointed this out and their response was basically thanks for letting us know, goodbye. Basically, look elsewhere is you want a case to fit properly or you want a warranty that means what it says.

I was very excited about this business and their leather cases for Apple products, and even ordered from them 3 times. One of the phone cases I ordered did not have a functional sound button (i.e., the toggle doesn't work). Their customer service was a nightmare and they told me I didn't qualify for a warranty. I pushed harder, and finally received a $50 gift card that didn't even cover the cost of a new case and shipping. Waited months for a sale to order a replacement case. Also got another item (a handbag) at the same time. Was excited for my new order to arrive... Only to find that they shipped the handbag only, and no phone case. Customer service refused told me I missed their 3-day window or some bullcrap for reporting an item missing, and then refused to send another case because I didn't send them a picture of an empty box. I asked them to make it right and they won't. I did a chargeback with Amex and will never do business with Andar again. I got a defective case that they made nearly impossible to remedy, and then didn't even ship me the replacement. Save your time and money and do not order from Andar.

This company sucks!!! Ordered leather phone case company sent a cheap plastic one. The side button holes did not match the phone. It was junk. After paying extra for "returns" was told it was a final sale. This company is a rip off stay clear!!!!!

Hello everyone, I haven’t received the product yet, and I truly hope the quality will meet my expectations. However, I want to leave a review regarding the service—especially the shipping costs for customers outside the US. I strongly advise anyone in Europe not to buy these cases. Do not purchase unless you’re ready to spend at least $17 on shipping, plus over €30 in customs fees. Yes, they claim this is mentioned on their website, and technically it is—but in very small print. Considering you’ll end up paying over €50 extra on top of the already expensive price of the case, I absolutely recommend that non-US customers avoid purchasing from them. You’ll end up spending over $100 for a phone case, which is just unreasonable.

They send you an order receipt. In very small text you can’t read even zoomed in, it says ALL SALES FINAL. I’m don’t think that was on the website. I ordered phone cases. They only show the back. Now I know why. It’s because the front is carved out on the bottom and gives no protection to the screen. I’m going back to NOMAD cases. Mine has lasted a year and still looks new.

Horrible quality! I had bought a duffle bag and I noticed it was made of thin leather that almost looked like they had skinned a mouse to make the thing. The build was also not good enough. I had the bag for a few trips and the top layer had started peeling. I tried to return it because I couldn’t believe how bad quality this bag was and they didn’t help me at all. They wanted me to pay a ridiculous amount to return it when the fault is in the company. I believe they should had payed the return fee since my request was more along the lines of a warranty concern. So,I ended up keeping the bag but I gave it away to a friend and he said it lasted about 6 months before falling apart and at which point he threw it away. Don’t buy. Find a company that cares. I have written this review many months after the fact (more than a year) because at the time I didn’t know I could write one. Their website was full of reviews but there was no way to add a review.

Horrible customer service! No phone support whatsoever, they do not take calls. Emails are vague, unhelpful and useless. My order was delivered to a wrong address by FedEx. Since a photo of delivery confirmation was taken by FedEx (of the wrong address, they delivered to a motel! Not even a residence!) Andar told me via email, it was delivered. Won’t even take the time to view that I did notify FedEx, they acknowledged the wrong address, and will refund THE SHIPPER - ANDAR! So, Andar gets my money, and a refund from FedEx, and I’m out the product and the money! What a scam, what a fraudulent company! I will forever tell anyone and everyone to RUN from purchases here. I’ll report to all the IG influencers who work with them as well. Worst customer support and company.