AndarReviews of andarwallets.com

I had an issue with my order and reached out to Andar’s customer service for support. Unfortunately, there was zero accountability on their end. It was clear they had no interest in helping or doing the right thing. The lack of care for their customers is shocking, and it honestly makes you wonder how they stay in business. If you decide to order from Andar, know that it’s a gamble; don’t expect them to stand behind their products or support you if something goes wrong. My interaction with them is the worst I’ve ever had with any retailer.

Sent the wrong item and impossible to return if you are not in USA. I purchased the capsule case for the AirPods Pro 3 but I received the case for the regular AirPods. I requested a return which Andar approved and they sent me a FedEx return label. But when I went to post this the FedEx shop said this can only be posted by going to a specific FedEx office. The nearest of which is a 2 hour drive there and back from me, this would have cost more than the item is worth. I contacted their support and it took almost a week for them to respond and they were of no help and in the end I was unable to return the wrong item. I strongly recommend buying from a different company as if you get the wrong item you’re completely stuck. I also purchased an iPhone and it was pretty poor quality.

Ordered item 26 days ago. It hasn't been received. I reached out to them multiple times, but only received AI responses. I finally reached what I think was a real person, and they didn't assist. It's simple-I give money, you give product. When that doesn't happen, I shouldn't have to fight to get my money back

For what it’s worth: I had a really poor experience using Andar for the first…and last time. I purchased a case for my 15” MacBook Air and then proceeded to cancel it within 12 hours of my purchase. Andar acknowledged the cancellation and had plenty of time to prevent it from being shipped but failed to do so. It was ordered late on Monday, cancelled on Tuesday (early morning), but ultimately shipped out on Friday - plenty of time, right? Well, I had purchased their “free returns” package for $3.25(?) but to no avail. I was stilled charged for the return shipping and some other tacked on fee. If you’re interested in the quality of the product, you’re getting 2 very flimsy pieces of plastic with a piece of extremely thin leather wrapped around them and, for over $110.00, I expected a more. But my frustration lies in Andar’s inability to do the simplest of request for their customer.

My experience with Andar has been disappointing due to serious issues in both their checkout process and customer service handling. After selecting my card via Google Pay, the payment was processed instantly with no confirmation screen, which prevented me from applying a discount code. I contacted their team within minutes of purchase to request a cancellation. Despite this, their response only came several days later, after the order had already been fulfilled. I was then informed that a cancellation fee would be charged if I proceed with the return, even though the fulfillment only occurred due to their delayed handling. What made the experience worse was that when I asked for the proper official channel to leave a public review of this incident, that request was ignored entirely. Summary: No proper payment confirmation step Immediate cancellation attempt made Several-day delay in customer response Fee still intended to be charged Avoidance when asked about review channels This raises concerns about fairness, transparency, and customer protection. I expected better accountability from a brand positioned at this level.

I purchased The Penny Handbag and The LO wallet and a makeup case. Very expensive items / but due to great marketing and internet hype really looked worth the pricepoint. I received my handbag with what appeared to be wrinkles on the leather - the material appears to be very thin, almost ready to rip with a few bubbles. The magnetic closure on the back pocket just didn't work - at all. I kept the bag simply because it was a long wait to purchase at a discount plus it was a gift for me. My LO Wallet came in great condition but one of the slots ripped very easily without my stuffing the slot with a credit card. I decided to write to CS for Andar support - sent email explanation and pics of damage for the wallet. The reply came back almost immediately that they could not provide assistance to repair or replace as they deemed it was normal wear and tear on my part. So now I am really pissed and will never purchase another item from Andar. If you want exceptional leather there are other companies- sticking to Portland Leather Goods from now on.

If I could give negative stars I would. Do not do business with this company. Bad quality and horrible customer service.

Purchased a phone case for the new iPhone 17 pro max. Quality initially seemed good but the leather marks so easily and ripped. Contacted Andar for their “lifetime warranty” coverage all to be told it was denied with an explanation of ‘these phone cases are not meant to protect your device like other hard cases’ I wouldn’t recommend this company to others and I’d look elsewhere like Ryan London or Mujjo.