Anchor General Insurance Agency, Inc.Reviews of anchorgeneral.com

The worst!!! They keep sending me to this adjuster Amy then to their supervisor then manager. No one has answered my phone calls. It’s been a month. What’s is going on with the people there. This has got to be a joke. DONT WASTE YOUR TIME WITH THIS INSURANCE COMPANY.

quiero dar de alta mi cuenta para poder pagar mi póliza tengo alrededor de 6 horas tratando de darme de alta en la cuenta y la pagina marca error me dice que mi póliza no existe, intento darles un correo por medio de su pagina de contacto e igualmente me marca error ya llame por teléfono para poder hacer el pago automático y también me marca error .. que esta pasando?? ninguno de sus medios electrónicos sirve .. ya tengo todo el día tratando de hacer el usuario y por teléfono en la grabadora y nada.. no quiero hacer el pago de la cuota extra y sus compañeros me dieron la opción de abrir mi cuenta online pero no funciona como me pueden resolver mi problema??

0 stars intended, 1 star so I can write my experience about these people and also to warn everyone of how HORRIBLE their customer service is. Please hope you don't get hit by one of their drivers because you won't receive any calls back. They will avoid all your calls and messages and send you a denial letter and not tell you why! my claim was assigned to a female named Araceli and she was horrible, no calls answered no messages return. spoke to the supervisor but he does not care about the situation.

never in my life , this whole company is no good . no one answers the phones unless it customer service person. then shell direct straight to someone voicemail, i cant understand that a company like this is still up and running

Their insured driver crossed over onto my lane and hit me due to her negligence. A couple of days after the accident an adjuster was sent to assess the damages to my car and look at the evidence of the accident. The adjuster determined that the other party was at fault. He initiated the process to have my vehicle fixed HOWEVER a couple of days before the body shop was going to start working on my car FRANK CSEKE emailed me and the body shop and said that because the insured driver stated they weren't at fault, he would be taking the drivers word and not move forward in favor of me (the claimant), even though the adjuster (who actually looked at my car and the evidence) agreed that I was NOT at fault and the other driver was. I cannot believe that a simple "it wasn't me" was enough for Frank to make a decision. He hadn't even received my written statement or talked to ME on the phone or even looked at this case properly. This is unacceptable and unbelievable! I told Frank that I want his supervisor to contact me or someone higher up that can take over my case and take care of this situation. I have yet to hear back from him or anyone from Anchor General.

Nightmare of a company!!! If I could give a negative star review I would. I was recently involved in a car accident and even thought I am not insured with Anchor General the car that hit me was. After the person that hit me gave me their insurance information, I called Anchor General and after waiting on the line for more than 2 hours I was given the information for 3 different adjusters but not one called me back! I had to continuously keep calling them because my car was damaged in the accident. I called several times and left voicemails and they failed to return any of my calls. Finally I spoke to someone at Anchor General Insurance (not the adjuster) to give my declaration I was asked to send all the pictures of the accident. More than a month passed and I never heard back from them . After calling more times they finally answered (two months later) and told me that the adjuster had already made a decision and that I was 100% at fault, even though the car insured by them changed into my lane and hit me. I will be putting a complaint against Anchor General Insurance with the California Department of Insurance. Companies like this should not be able to do business!

Pauline was very Helpful she Was able to address my needs and make sure that I got all the information that I needed so I was comfortable at the end of my call. She was warm and heard reading and our greeting end was very helpful helpful thank you very much for having such great person now to make my day easier.

This insurance suck they should close this rats away for stilling the people money …