Emily
This company is starting to turn into a scam?
Update: the company ended up, helping me after I pressed on about it repeatedly. It honestly took a lot of energy on my part because they kept telling me they couldn’t help me. I finally figured out the reason they could not find or cancel. My subscription is because I originally signed up through Facebook using PayPal. I almost couldn’t even find it on my PayPal to cancel it. It was not easy, but I’m the one who eventually figured it out on my own. They told me they could not give me my money back from the last order even though I had returned the six bottles because they never received it apparently there was confusion with the previous customer service rep, and they never received my return. Due to a mixup, which was basically I sent it back to Amazon and I guess Amazon got the six bottles, but it was never in sync with the company. I do take their bone support and they make a collagen product that I can take that does not have liver in it, so they did send me the three bottles I requested because you know I had lost about $200 so I accepted that as a partial win and I appreciated them doing that so I have moved the stars back up And my original post is below. Original Post: This company is starting to turn into a scam company, I signed up for a subscription to auto renew every six months years ago, and they literally won’t cancel it. So I’ve already received supplements multiple times, and finally I told them I don’t want these I want my money back. They told me we don’t do refunds. I really push the issue so they accepted it back however I forgot to check if they actually gave me credit. The person I was texting with absolutely promised I was canceled this time and then Just a few days ago on Friday. I received another six bottles and was charged $200. Emailed the company and never heard back yet. Just another stressor in my life. I really wish they would just take me off their list. Cancel my subscription and stop sending me things. Or at least email me back about it. I actually did two very positive review videos on this company at the beginning because it was something I really felt passionate about but the fact that they can’t get their stuff together and actually cancel my subscription out speaks volumes. And every time they send it to me, I’m out $200. I don’t know if I have the energy to fight them anymore. I just want them to stop sending it to me and take me off their list. I run my own company too, I don’t appreciate the subscription loop. They have me in by any means. Be careful if you auto subscribe to anything. They did this before with some of my other subscriptions and I was taking the adrenals. I do still like some of their products however most of their organs have liver in it, and we became highly sensitive and reactive to it. We cannot have high doses of liver. I never imagine that their adrenal powder would also have liver, and their thyroid powder would also have liver. They kind of water it down with liver. So I ordered a bag of bulk adrenal powder and bulk thyroid powder that has no added liver and now I make my own. Anyway, heads up and be careful out there! It’s getting to be a crazy world.
Response from Ancestral SupplementsJun 17, 2026
Hi Emily. We are sincerely sorry that you didn't have a positive experience. We'd love the opportunity to make this right. Please email us at [email protected] with reference to this Trustpilot review, and we will ensure you are taken care of.




