Shellie S.
Overall not great
I’ve been with them for at least six to eight months. The products are very good, I have no issue with them, but I canceled my two subscriptions with them for a couple of reasons. 1. It takes too long to get product delivered. With my subscription, I expect my product to show up when I need it, not a week after I run out and then after having to contact them asking where my product is. They respond quickly to my inquiries, but the responses are canned and very snippy. After spending almost $200 per month, I expect better. 2. When one of my subscriptions wasn’t shipped, I had to contact them to find out why. They told me it was on back order. I asked why they didn’t tell me and basically got an answer like “sorry about that”. Then I had to instruct them on how to get my subscriptions back on track so they were even again. Overall, I don’t care for their customer service and the thousands of emails and texts I get from them. It’s insane. I’m done. I found other sources for my supplements.
Response from Amy Myers MD®Aug 14, 2025
Hi Shellie, Thank you for taking the time to share your feedback, and for being a customer for the past several months. We’re truly sorry to hear that your experience with our subscription service and customer communication didn’t meet your expectations. We understand how important it is for your supplements to arrive on time and how frustrating delays, especially without proactive communication, can be. We also regret that our responses felt impersonal and that you didn’t feel fully supported when you reached out. That’s never the experience we want for our customers, especially those who’ve placed their trust in us for so long. Your concerns about subscription management, backorder transparency, and communication frequency have been shared with our team. Feedback like yours is incredibly valuable in helping us better serve our community. While we're sad to see you go, we respect your decision and truly appreciate the time you spent with us. If there’s anything we can do to make things right or assist you in the future, please don’t hesitate to reach out.



