Pissed off C.
Sent completely wrong item
Sent completely wrong item. Would not use again
Response from Amrika LeatherMay 18, 2024
Hi Zack Kelley, We sincerely apologize for the inconvenience you experienced. It was a mix-up by the courier company, resulting in you receiving the wrong item. We understand how frustrating this must be and we deeply regret any trouble this has caused you. We did inform you of the courier error, refunded you full amount and offered to replace the item free of cost. While we strive to ensure smooth operations, there are times when issues occur beyond our control. Despite our efforts to provide you with all available options to rectify the situation, we understand that you did not avail of the replacement. Once again, we apologize for the inconvenience. We value your feedback and are committed to improving our processes to prevent such incidents in the future. Thank you for your understanding. Best regards, Amrika Leather Team