AMP SmartReviews of ampsmart.com

I only gave them one star because that’s the only way you can write a review. I would not recommend this company to anybody. Their security systems are great however I had a stroke in November I contacted them they said to call them back so I called them back in March, they said I needed to have a doctors note or something showing I was unable to pay my bill so my doctor wrote a letter stating because of medical reasons I wasn’t able to work therefore unable to pay my bill. After emailing them the letter they stated they could not cancel my services. They could only freeze them for six months after six months I would have to continue my monthly payments , I don’t know about anybody else but when someone can have a stroke can no longer walk can no longer work and they will not cancel services that’s wrong.

Terrible company to have your security with. Six year contract, regardless that our door bell camera and overhead garage camera never worked properly even after service calls. We were told by the technicians that because of the heat in Texas, it interferes with the signal. Camera was always in a shaded area… complete nonsense. More than 50% of the time, it couldn’t pick up what was happening right on the porch. Nor could it maintain a constant connection at night. Not good when I caught a stalker trying to look through my daughter’s window. Their early termination fee, pay the entirety of the contract, even if you want to send the equipment back. With Ring, I haven’t missed a single thing happening around my house. Save yourself from YEARS of grief, go with any other company than AMP Smart.

Terrible company to do business with. Will not work with you at all. A lot of fine print that is easy to miss. There are many more services less costly. Even though your contract is set to expire they still require a written letter or they will automatically renew. Run, DON’T WALK from this company. You have been forewarned. Two relatives learned the hardway

On behalf of a senior citizen account holder I’m writing this letter. The account holder has written to you about terminator his contract after 6 yrs and you have informed him he has to stay another r years because he got an outdoor camera…. How dare you try to swindle this senior citizen out of his money… you called his house and told him you want him to pay….AMPSMART YOU ARE HORRIBLE….I have spoken to a lawyer regarding how you are trying to steal my money….

this company is no good the camers quite working they stop recording the door lock system is crappy then they want you to pay to go out and fix the issues its not worth going threw this company

I called to cancel my service in December. They said to e-mail a notice of cancellation. Now they are saying I have to pay for the month of January? I would not recommend this company to anyone. System has been nothing but trouble since we have had it.

No stars is a more accurate rating. Very deceptive salesman and contracts. 5 year price lock isn’t actually guaranteed and can increase due to a whole list of things in the company’s control. Control panel makes a terrible high pitched screeching sound that can cause hearing damage. However, you can get out of your 5 year (price guaranteed but not really) contract by pay over $1800. The solution to the sound the control panel makes is to turn the volume down. So if there is a break-in, what’s the point of even having a security system? Agents are well trained to talk you in circles. Choose another company for your needs.

I would leave a zero rating if I could. High pressure sales, salesperson uses words to make you think you are getting a good deal, when it's obviously overpriced for the service. When the subscription is over after 5 years, they auto renew it without giving a heads up about continuing charges. Horrible service, cameras always going out, having to restart it, by that time what you were hoping to see is gone. Total scam!