AMP SmartReviews of ampsmart.com

This company did not hold up services and was requested on multiple occasions to cancel contract. When terms were up of the 60 month contract they auto renewed the contract for 60 months without any notification. This is illegal for any context over 12 months.

This company is fraudulent. They say they attempted to call me to renew or cancel my subscription but I never received a text, email or call.

Don't sign a contract with this company. You're locked in for 5 years that will automatically renew if you don't send them a letter in writing. This is bad business to force you into another contract when you are not satisfied with their service. Not to mention the bill keeps going up. Most companies when your contract is up, you would have the option of going month to month. AMP want to bully you into another five years.

AMP Smart truly has taken my wife and I for a ride this past four years. The service, which they say is a *Five Year Contract* has not functioned as they promised *To Provide Protection*. AMP Smart, out of four years of five years, I’ve had only *Four Good Months of Service* and I have paid faithfully thru the four years while biting the bullet all along due to the *Non-Functional AMP Smart Service*. I have moved to a new location, roughly two hours away, and now they want the remaining year to be paid off – even after explaining my dismay over their non-functional service and heavy disappointment. AMP Smart should drop out of business because they are not providing great or even good customer service.

Awful that it is legal for companies like this to operate. Locking people into a 5 year contract with no way out regardless of how crappy the service is. Literally their super lengthy contract states “our equipment doesn’t have to work all the time”. alarm. Coms contract states “ we are not liable for issues unless they persist longer than 24 hrs”. Lol I wonder how many time a house could be broke into for 23 hrs? They will just hammer thier name into the ground and then change it to something else. Rinse and repeat, I would rather let the burglar in my home than another sales man at least burglars wear mask.

I have been on a month-to-month basis with this company since 2022 and they’re making it such an ordeal for me to cancel the service and they’re trying to tell me they’re going to cancel it in 2025! Are you kidding me? I hardly use the service anymore because it keeps giving me bizarre alarms! I don’t want the service. I want these people to behave like they actually have some ethics and cancel my account like I requested with a months notice. I don’t know why anyone would want to do business with a company that’s this desperate to hang onto customers that don’t want their service!

My experience started with a sales representative who purported to be affiliated with ADT. Despite initially setting up my alarm system under the impression that it was with ADT, upon closer examination of the documentation provided, I discovered that the services were actually associated with AMP Smart. This discrepancy was unsettling, as it led to a lack of confidence in the integrity of the services provided. Furthermore, the level of service rendered by AMP Smart fell significantly below the standard I would expect from a reputable company. I encountered persistent issues with the system, and despite reaching out to their help desk for assistance, I found the support to be inadequate. Regrettably, I often had to resort to troubleshooting and resolving issues independently, which was both frustrating and time-consuming. Adding to my dissatisfaction, I was surprised to discover that AMP Smart had increased their rates without providing prior notice. This lack of transparency regarding pricing changes only exacerbated my concerns about the company's professionalism and commitment to customer satisfaction. In light of these experiences, I felt compelled to express my disappointment and share in hopes that others could avoid using such a terrible system/agency.

YOURE SIGNING A 5 YEAR CONTRACT AKA 60 MONTHS DO NOT LISTEN TO THEM I WAS DONE WITH ANOTHER COMPANYS CONTRACT PAYING 45$ A MONTH THEY SOLD ME WITH DOORBELL CAMERA THAT THE INSTALL WAS UGLY DRILLED THROUGH MY BRICK HOUSE WITHOUT SAYING SO WHY WOULD I SIGN ANOTHER CONTRACT FOR 5 YEARS AND HIGHER A MONTH OVER $70 WHEN THEY ARE USING THE REST OF THE EQUIPMENT THAT IS 4 YEARS OLD. SLICK TALKING SALESMEN THAT WILL SKIP OVER EVERYTHING DOCUSIGN YOUR CONTRACT AND FAST TALK YOU THROUGH EVERYTHING. TERRIBLE COMPANY WOULD NEVER RECOMMEND