AMP SmartReviews of ampsmart.com

DO NOT sing a contract with this company!! I have been stuck in my contract for 10 years now. I trusted the polite salesman who sold me the system and did not read the fine print as closely as I should have. A little over 5 years of use we decided we no longer wanted the system. We called to cancel. We had already auto renewed for another 5 years. You have to contact them in writing several month before the auto renew date to cancel. We did not do that. When I said I would just stop paying, I was threatened with lawsuits and even bigger charges due to breach of contract. I gave into my fate and continued to pay monthly for 5 more years. I sent them a notice of cancelation in fall of 2024. I got a response that they had received my notice and said no further action was required. Guess what, they went ahead and auto renewed my 5 year contract. I called and spoke with someone today. A Lizzy at Ext 2059. She was very unprofessional and even tried to gaslight me about the safety of my family. She told me several times, "Don't you want to keep your family safe!" I was livid and wanted to come unglued. I asked you speak with a supervisor. She refused to transfer the call. She said they would have to find the letter and send it to the cancelation department. I kept asking her why that didn't happen when I sent it to them 9 months ago. I have never experienced such horrible customer service from a company ever. Once they get you, they do not want to let you go. Keep that in mind if you are considering them.

DON'T use them. If I could give negative stars I would. Received a new panel for our alarm system and stopped working little after a year. Told us we need to purchase a new panel at $600 and that we should have purchased a warranty, which I was under the assumption that we were. (That was my fault assuming we had the same terms on the new contract that we had with our old one.) The door bell camera works when it feels like it. I see more bugs than people who are actually at my door. The garage camera never works. Constantly getting tamper notifications for no reason. We have been with them since 2017 and you would think they would want to keep their older clients happy. Not the case. the last couple people I spoke to with customer service are rude, uncaring and condescending. I will never recommend them to anyone. They were great in the beginning, but now they are a horrible company. I will unfortunately continue to pay them until my contract is up, but I will not purchase a new panel from them and will pay for another alarm company to monitor my home at the same time.

I was with AMP Smart for six years. Service was awful — sensors failed repeatedly, garage camera almost always offline. After moving May 23, 2025, I emailed on May 24 to cancel, called repeatedly, and got no response. They claimed no cancellation department exists, said I’d have to pay to leave, and promised a call back that never happened. No agreement copy sent either. They don’t allow verbal cancellation and there’s no customer cancellation department. This company did not perform its contract. I'm mailing certified notice, disputing future charges, and ready to take legal action for breach of contract. Avoid AMP Smart unless you want to be trapped, misled, and ignored.

I have been with the company for 8 years and they have horrible customer service. I do not recommend this company at all they are the worst!

AMP Smart Home security is a terrible security system. There are many reasons why I say this because first of all they dismissed their android AMP Smart app without further notice given to any of their customers who don't have any apple devices, second of all there's no alternative app to provide to their relevant customers who have been with them for 5 years, and last but certainly not least they never offered me nor my husband any updated equipment nor have they checked up on the status of our outdated equipment to make sure they were in good working status.

Customer service is the worst. They don't solve your issue instead they try to sale you a extention on your current contract in exchange for a technician to come out. They also tell you their managers are In meetings all day and never get a follow up call. Don't waste your time and money.

Still the worst company EVER. The sales rep gave us false information and from what we were told he was fired because he was shady. Knowing this they should have let us out of our contract but we have been struggling for about 3 years now. We currently got a different Internet and now the whole security system does not work and they want us to buy all new cameras. Again worst company, if anyone know how to help us get out of this nightmare without paying for this nonsense please let me know. PS. DON'T EVER USE THIS COMPANY.

AMP Smart purchased out my current provider. Since they have taken over from Titanium I have had the following issues: 1) Inability to answer basic technical questions on my 2GIG Edge Alarm Panel, requiring me to contact the manufacture directly. 2) Extensive wait times to reach a representative who usually did not understand the question and provide inaccurate information. 3) The Doorbell Camera began working intermittently. 4) The panel and CO Detector failed I spoke with the company (Miguel) who confirmed that the equipment needed to be replaced. He offered to upgrade to a new system. When I spoke with him a few days later to finalize, he stated that the company would not honor their agreement. Due to all of the above, I researched other alarm companies and when I called to cancel the service, they informed me that they would still assess a $334 early termination fee. Give the poor customer service and the refusal to honor the commitment that they made to upgrade the system, they should NOT enforce the early termination fee.