yi shen W.
Paid $3,850 for influencer outreach — they executed zero, then went silent
In April 2026 I signed up for Ampifi's 6-month "Autopilot Growth Plan" and paid $3,850 upfront. The agreement clearly obligated them to handle influencer sourcing, matching, AI-personalized outreach, outbound contact, and inbox management for my two e-commerce brands. The core service — the outreach itself — was never delivered. Here's how it actually went. After I paid, their team sent over influencer matches and told me in writing that once I approved them, they'd "begin contacting them ASAP." I approved the same day and asked what outreach script they'd use. Their reply: they'd "get the script sent over shortly and then start sending messages out." No script was ever sent. Not a single outreach message went out for either brand. I followed up repeatedly — including explicit written direction on which platform to start with, plus three separate follow-up emails over the following week. Nothing. The dashboard for one brand showed zero activity across every metric. The only "sends" that ever appeared on the other brand were two demo messages to celebrity placeholder accounts — literally Katy Perry and Neymar — not a single one of my approved influencers was ever contacted. After roughly 2–3 weeks of total non-performance, I sent a formal request for a full refund within 7 days. When that went nowhere, I filed a chargeback with my bank for services not provided, backed by their own emails and the zero-activity dashboards. If you're considering Ampifi: get everything in writing, do not pay months upfront, and understand that in my experience they took the payment and delivered none of the contracted outreach. Posting this so other founders don't lose the time and money I did.
Response from AmpifiJun 29, 2026
Hi Shen, We're sorry your experience didn't meet your expectations. We understand why you were frustrated, and we agree that our communication during your onboarding could have been better. For the benefit of anyone reading this review, we'd also like to provide additional context. Ampifi's managed campaigns follow a structured onboarding and launch process before outreach begins. During your engagement, our team completed onboarding, campaign planning, influencer matching, revisions based on your feedback, infrastructure setup, and campaign configuration. After discussing campaign direction, you provided final approval to proceed with Instagram outreach on May 7. Your cancellation request followed on May 12, before influencer outreach had begun. While we respect that you were disappointed with the pace of the campaign, we respectfully disagree with the characterization that no work was performed. A significant amount of campaign setup had already been completed as part of the engagement. Every Ampifi campaign is customized to the brand's goals, products, sales channels, and overall campaign scope. As a result, timelines, deliverables, and pricing vary from one client to another and are reviewed during the sales and onboarding process. We've since made meaningful improvements to our onboarding communication and campaign visibility so clients have a clearer understanding of each milestone throughout the launch process. We're encouraged that many of our more recent customer reviews reflect those improvements, and we're committed to continually improving the experience for every client. We sincerely wish you and your business the very best.