amourprints.comReviews of amourprints.com

I ordered a print. They contacted me immediately to confirm the order. There was some confusion, so I tried to communicate via email --and using chat. Crickets. My credit card was charged, but no print was delivered! I finally got ahold of them, and I had to pay the NON-SALE amount, but I did get the order, and I am pleased with the quality.

Absolute garbage! I ordered a print for an anniversary gift and it arrived broken. I reached out with photos and feedback and was told another would be sent. NEVER HAPPENED! Number then didn’t work. Don’t do it!

I'm giving this company one star for 2 reasons.  First, though they are in the business of creating wall decor with lyrics, they are not accurate with lyrics and do not proof their product. My print came with incorrect wording and a sentence was duplicated. Both should have been caught by their team...neither were. Second, after giving it to my partner and him noticing the errors, which was horribly embarrassing, I reached out to Kirstie and was given a single line that said, "Looks like the custom was approved with that info." That's it...no apology, no offering! Not even a "hello" or "I'm sorry." I sent 2 follow up emails and got no response, until I threatened a negative review. Yet, there is still no resolution offered. I spent $250 on an item that I can't use and they are doing nothing to rectify their mistakes. Yes, I saw the pic of it on my phone, but did not proof all the lyrics...that's THEIR business and had they had some type of QA, it would've been caught. I merely proofed 2 parts...our names and that they got the right song. If they did the right thing and sent me a new one, they'd break even and keep a happy customer...maybe still make some money. But that is obviously not important to them. They do not have good business practices and worse, they are not good people." Kirstie claims to be a Christian "led by God." She is incorrect. God would tell her to do the right thing. Find another company to give your hard earned dollars to...one that values their customers, has high quality merchandise, and deserves the revenue. It's not AmourPrints."

I ordered this in the 30x60, and when it arrived, it was pixelated and blurry. The company will not refund! Do not purchase!

This is definitely not a US-based company with a quality product. They blatantly ship out of India and have a inferior product. Mine first arrived damaged and then they replacement was also damaged. The quality of material is subpar at best.

Completely disappointed with my experience. After several phone calls that were picked up in India, and several emails. I finally had to demand a refund. This company is completely sketchy! The customer service representatives are flat out liars and do not care that you just spent over $200. First time ordering I was told “it got lost”. Second time ordering “it got lost”. This company needs to “get lost” Use caution, they are liars!

I worked with Kirstie on my order. I ordered a large canvas for my parents for Christmas. I made a couple changes before ordering thru emails back and forth with Kirstie. It was very plain in the emails what I had requested and Kirstie confirmed the changes to me. When I received my order the changes were not made so I called to see if it could be fixed and a new one sent. Kirstie then proceeded to tell me that the correct one was sent. I sent a picture of what I received and screen shot all of our emails that was very clear about my requests and she still denied it and would not make any effort to make it up. We went back and forth about this several times. She stated I would have to purchase a new one. I told her if she would read over our emails she would see that it was very clear it was their mistake. I told her how important this gift was to me and what it would mean to my parents. She had no compassion and stated it was my fault. She eventually stated that they would remake it but I would have to pay for material cost and expedited shipping to receive by Christmas. I stated that I should not have to do that because I had the emails of our conversation to prove my requests and her confirmation of it. I also explained to her that as a business owner myself that when we make mistakes we make it right to keep the customers business. Customer service is extremely important in our business and word of mouth is how our business grows. I feel strongly that Kirsties customer service will hurt their business if she continues to provide this kind of service. Due to this experience I would not recommend using this company and will not be giving them anymore of my business.

Same shipping issue as others, I ordered on December 11th with "guaranteed" shippimg before Christmas. I received a notification from FedEx for 2 day shipping then it sat with no tracking number over a week. I emailed them on the 27th of December asking for a tracking number or I would be requesting a charge back through my bank and was given a UPS tracking number. This was the first and the last time I will be purchasing anything from amourprints, we will see if even receive what was ordered