Thank you very much for your feedback. We hope to see you again soon.
NI
not I.
Beautiful blanket
Beautiful blanket! Shipped fast and exceeded expectations!
Response from amorcustomgifts.comNov 27, 2023
Thank you very much Thank you so much for your kind words! We're thrilled to hear that the blanket exceeded your expectations and that you're pleased with the fast shipping. Your satisfaction is our top priority. If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your cozy new blanket!
AI
Amy in P.
I will not order with you again.
Communicate with the buyer the approximate time to create the item, complete your quality controls, get it into the mail and the shipping time. I paid $17.99 for 2-3 day shipping. From the time I placed the order on October 30, the mailing label was created Nov 1, the blanket got in the mail on Nov 3, and the package arrived to SC on Nov 9 (NOT express shipping) and it was the WRONG BLANKET (a memorial blanket for an older person who died and not a NFL blanket for a 12 year old). Your team quickly responded, refunded the money for the express shipping with the first email (around Nov 5). They said they were going to remake the blanket. A new one was created Nov 10. It is now November 17th and the blanket is still not in SC (UPS say they have it and it is in NC per tracking)! Why did you not express ship the replacement! I will NEVER order from your company again.
Response from amorcustomgifts.comNov 17, 2023
I understand your frustration and disappointment regarding the delay and mix-up with your order. Please accept our sincerest apologies for the inconvenience this has caused.
In addressing your concerns:
Creation and Quality Control Time: Our personalized blankets typically require 3-4 days for creation and to pass through quality control. This process is essential to ensure that you receive a product that meets our high standards.
Shipping Time and Type: I want to clarify the difference between expedited and express shipping. The $17.99 fee you paid was for expedited shipping, which is generally quicker than standard shipping but does not equate to express shipping. Express shipping typically implies a faster, often next-day service, which carries a different cost and delivery expectation.
Order and Shipping Timeline: Your order placed on October 30 entered our production queue immediately. The mailing label was created on November 1, and the blanket was dispatched on November 3. While we strive for prompt delivery, the shipping period, especially during busy holiday times, can be subject to delays beyond our control.
Incorrect Item and Response: We acknowledge and deeply regret the error in sending the wrong blanket. Our team responded swiftly to this mistake by refunding your expedited shipping fee and initiating the creation of a replacement blanket. We always aim to rectify our errors promptly and efficiently.
Replacement Blanket Shipping: The replacement blanket was created by November 10. It seems there has been a further delay in shipping, for which we are truly sorry. While we endeavor to expedite the shipping of replacement items, in this instance, it appears there was a lapse in ensuring the replacement was express shipped. This oversight is on us, and we understand your dissatisfaction.
We appreciate your feedback as it helps us to improve our service. As a gesture of our commitment to customer satisfaction, we would like to offer you an additional compensation for the inconvenience caused. Please contact our customer service team so we can discuss how we can make this right for you.
We sincerely hope you will give us another chance to prove our dedication to quality and customer service.
SA
Sarah
Charmander Blanket
Blanket came in perfect condition and great quality.
Response from amorcustomgifts.comNov 27, 2023
Thank you for your feedback! We're glad you're happy with the quality and condition of the blanket. Looking forward to seeing you again soon!
MA
Marie
Very cute
Very cute, love the colors. Looks very nice and made well.
Response from amorcustomgifts.comNov 27, 2023
Thanks for the positive review! We're delighted you're satisfied with the blanket's quality and condition. Can't wait to serve you again soon!
LT
Lekeyshia T.
I was not pleased with the size
I was not pleased with the size. It stated toddler blanket size, but was the size of a towel. I was very disappointed.
Response from amorcustomgifts.comNov 7, 2023
I'm sorry to hear that the product did not meet your expectations in terms of size. We strive to provide accurate descriptions and size charts to help our customers make informed decisions. If there is a discrepancy or if you feel that the product description was not reflective of the item you received, we would like to address this issue promptly.
We have checked and you order the smallest size 30x40 inches, which is described as for Baby to small Toddler /small child in both description and size chart photo.
Your satisfaction is very important to us, and we appreciate your feedback as it helps us to improve our service. Thank you for bringing this to our attention.
DD
Debra D.
Amor is a great company to order from…
Amor is a great company to order from ... communication on your order is A+! The blanket I ordered is beautiful ... the quality outstanding. My Grandson will love it!
Response from amorcustomgifts.comNov 27, 2023
We're thrilled to hear your satisfaction with our service and the quality of the blanket! It's wonderful to know that your grandson will love it. Thank you for choosing Amor and for appreciating our communication efforts. We look forward to serving you again!
