AmoitaReviews of amoita.com

Rented 2 times, in Lisbon airport. Recommend, best servise.

I rented car in Lisbon and drove to the Algarve and then to Lisbon airport. Car was nice Paulo who met us in Lisbon and at the airport was so kind. I had a melt down at the airport and he was exceptionally helpful. Highl recommend

Very helpful and friendly service. We rented a Nissan Micra manual car for 1 month to travel all around Portugal during May. The car was great and we found the staff at the Lisbon Rua da Guine office (near the airport) very helpful and friendly. They gave good advice to all of the questions that we asked upon both pickup and delivery.

I have serious doubts about the legitimacy of this company. It seemed like they operated out of a van. I booked a Group D car that appeared to be similar to a Subaru or a large sedan. A few days before the rental, I emailed to confirm I was getting their largest vehicle, but they informed me I needed Group E. So, imagine my surprise when they showed up with a Seat Arona that barely fit our luggage and daughter. After driving a few blocks, I found the clutch was so stiff and temperamental that I had to return to their offices to get a different vehicle. Initially, they said they had none available, but then they provided a 2019 Skoda Fabia. While it was larger and easier to drive, it was old and consumed a lot of gas, using three-quarters of a tank to drive 300km to Sagres. We were instructed to return the car at Lisbon airport by driving to the purple level. However, when we arrived, there was no Amoita there. They had actually meant the parking garage at Terminal 2, not the car rental return car park. How were we supposed to know that? After hurried phone calls, getting stuck in traffic, and dealing with my daughter in tears, we finally received the correct instructions 40 minutes later. We had to find a man with a white van for the return. He claimed the return instructions were in the email, but I couldn't find them anywhere. Overall, the experience was sketchy, disappointing, and there was no price adjustment for the old car and the inconvenience. I would never rent from them again.

DO NOT USE!!! LOTS OF HIDDEN EXTRA CHARGES DO NOT USE...PLEASE BE WARNED!!!! DREADFUL COMPANY. We have also reported their dishonest practices to their trading standards who have confirmed they are investigating so anyone unhappy please do the same. For people who are on a tight budget this is so unreasonable and underhand. We Challenged the extra costs of over 80€ on principle. Zest have been rubbish in addressing the matter and AMOITA.COM JUST TELL LIES. You may as well rent from the reputable car cos. We arrived at Faro airport at 930pm. Their ‘office’ closes at 10pm and is in car park 4 next to the portacabin. We arrived at 950pm. The Rep literally has a high bar table which she uses as her base in the car park. We go to Portugal two or three times a year. I normally book through the more reputable car hire cos but thought I would give it a go for £97.00. We booked a small car. The car was covered in dents and scratches, which were marked on our contract but the Rep didn’t come to the car. She told us we had a full tank, which when we set off appeared to be but just as we left the airport the last digit appeared on the fuel indicator. The car was okay but scruffy but we thought for that amount it was ok. We were promised a phonecall the day before departure to arrange the drop off...No missed calls on either of our phones,texts or emails? I emailed them the morning before our departure, no reply. We arrived at 4am but couldn’t get through the barrier due to a stationary van so pulled into P2. My husband went to look for the rep in P4 spent over twenty minutes looking for them including the portacabin, he also asked the other car hire reps and they said they hadn’t seen the usual people that come. They advised us to leave the keys and ticket in the drivers sun visor. I also emailed the co and told them what we had done.No reply. A week later after our return I emailed them, no reply. I emailed zest in the U.K. and then I received a reply from them. They Stated there was someone there at 4am, they had rung both our nos and texted us the day before. So the out of hour charges of €25 x 2 collecting and dropping off was in order. This is all basically NOT TRUE. The car was also returned with the same amount of fuel but they state it was full and filled it and charged us accordingly. They did not inform us of the cost of the toll charges which will have been minimal as we only used the motorway from faro to Tavira and back again. They have denied everything and as a result charged us nearly €80 extra.So not cheaper at all. My advise DO NOT USE AMOITA. Dreadful and we will use a reputable co in the future, Enterprise have always been very good at the Aport.

From the time we found their website, which was very informative, to the ease of picking up and droping off the car was amazing. Their Customer Service is second to none. Paulo, Debra, and the young man (sorry we can't remember his name) made our experience outstanding. They provide contact numbers in case you require assistance throughout your travels. They respond quickly to email inquiries. Felt like a very personable experience. We rented from their Lisbon Office just north of the Airport. If you are staying at the Holiday Inn Express before your departure they are 2 mins across the street and will pick up the car for you. We highly recommend Amoita Car Rental.

Please do not use this company! If you like old tired hire cars, dreadful customer service and lots of hidden charges these are the guys for you. Booked our car hire through Zest and on the face of it they come back at a reasonable price. However we would eventually pay over double the price quoted. Firstly the car they gave us was an old VW Polo scratches all over it and probably the worst looking hire car i have eve used. Next we were told we were being charged for out of hours collection even though it was a flight delay that caused the issue. I thought ok i kind of get that. then we were charged for the motorway toll transponder. I explained that where we were going we wouldnt need one but they said its company policy! ok a bit annoyed now but wanted to just get away. We had a lovely holiday after this but on returning the car we were met by Paulo who i can only describe as the most awful, arrogant and unpleasant person i have ever met. He looked over the car and questioned some scratches. Luckily i always video the car before i leave and said they were there when we picked it up. Then he looked inside the car and saw what only could be described as normal usage with a slight bit of sand. He then declared there would be a 50 euro cleaning charge. I couldnt believe it! i took photos of this as well as it was a joke and is obviously used to scam people into paying over more money. When i confronted him about the charge he said i was lucky it was only 50 euros! please note i have a place in portugal and travel here a few times a year so have used multiple car hire companies and never really had an issue. I would urge people to avoid this company, if they look cheap they will make up the money elsewhere with other charges, beware!

We booked a car for Lisbon Airport 4 months prior to our flight. Money was taken off my account upon reservation which I already found strange. Arriving in Lisbon and marching to the car rental desks, we learned that this company has NO counter at the airport. Google Maps showed a location 3km away in an industrial estate, allegedly open 24 hours. So we took a taxi to this location. There was a long queue so we even ended up with a mafia taxi who charged us 50 EUR for that short journey. Upon arrival, it was 8pm, we find closed doors. A few minutes later my phone rings and an exasperated lady yells at me they are waiting for us at the arrival terminal. She claims she held a sign with my name. Sorry, this was never communicated. You don't check name signs in arrival hall if you have no info about being picked up. A meet and greet at the arrival terminal was NEVER communicated. We were told to wait and herself and her boyfriend arrived bad tempered, it was Friday night, we were obviously nithing but a nuisance for them, they kept on yelling mad we did not see their sign. This behaviour continued for another ten minutes, no apology, only grumpy faces. Drop off was as chaotic. We were told to text one of the Lisbon representatives, but got no reply. I sent drop off info to 4 different people. One finally acknowledged my text and said she would meet me. We had an early flight to catch and arranged 7 a.m. We were at the airport at 6.35 a.m. and I called the number saying I'm here, only to be yelled at again, claiming there will be a surcharge if they have to meet me before 7 a.m. This company should stick to its office in Lisbon City and stay away from serving the airport. They have no counter, no return desk, zero communication skills and just fabricate pure chaos while blaming the customer. The car itself was OK, we got a Fiat Panda although I had booked one category up. Also the car was only 2/3 full. We were asked to return it at 2/3 but it is hard to judge putting in the exact amount of petrol when you don't know the car. So we ended up filling it up full. Overall I can not recommend this company.