Penny
Website was not user friendly.
The website was impossible to navigate. Phone calls were answered with a message to call again later, after two frustrating days trying to book a trip from Santa Barbara to Los Antonio riding the Texas Eagle, I found a very helpful, patient agent named Stan. I would award him 10 stars!
Response from AmmTrainFeb 3, 2026
Thank you for taking the time to share your honest feedback. We sincerely apologize for the difficulty you experienced with our website and for the inconvenience caused during your initial attempts to reach us-this is not the experience we aim to provide. Your experience highlights areas where we clearly need to do better, and we truly appreciate you bringing this to our attention. At the same time, we’re very grateful for your kind words about Stan. We’re delighted to hear that his patience, dedication, and customer-focused approach made a positive difference and helped you complete your booking. Your recognition means a great deal to both Stan and our entire team. Please know that we are actively working on improving our website’s usability and accessibility to ensure a smoother and more comfortable experience for all our customers. Thank you again for your feedback and for giving us the opportunity to assist you. Warm regards, AmmTrain.com Customer Support Team