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AMITA Health (amitahealth.org) has 35 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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AlanC
I used their doctors visit for annual checkup, the doctor was great but the Amita Healthcare is horrible when it comes to billing you like crazy. Will never again use their doctors or services. They charged me for services they did not performed on me and they sent me the bill by mail but not the results, still waiting for the results to come maybe next year.
Geza G.
They bill without any sense and overcharge for everything! I set up payments for their overpriced service for 12 months - I should have 2 months left but the billing shows 3 although t comes out automatically. Besides this, they claimed an additional several hundred dollars of debt earlier this year - without sending me any bill, they sent letters through a debt collector. Horrible company!!!!
ROBERTO
I went to the ER with an ear infection. I was there for a total of 20 minutes, out of which 15 was spent waiting for someone to see me. The resident doctor there looked in my ear and said it was an ear infection, then called in a doctor, which looked at my ear and said it was an ear infection. They gave me a shot for the pain and one antibiotic pill, and sent me home. Then I get a bill for $2,300 in the mail. I called and asked for an itemized statement and they sent me one in the mail that said "emergency room visit... $2,000" and then the cost of the pill and the shot. They say it is a level 4 emergency visit.... for an ear infection???? And nobody can explain why an ear infection is a level 4. I am so disgusted with this company. Never again will I step into any of their clinics or hospitals. And my doctor works for them. I am changing doctors now.
Jila La B.
Step forward if you have great insurance or lots of money. They might treat you as a human being. Oh one more thing. Make sure you are not sick when you show up for your appointment. This company is all about money. They don’t see their patients as people. They see them as $$$$.
Nana B.
Billing knocks this from a 5 ⭐️ to a 2 ⭐️. Recent received a bill from nearly 2 years ago. Just now. Never received it before. I got the runaround trying to inquire. Insanity. I was also informed that two more claims were sent to collections recently. I never received bills for those claims. I always stay on top of my claims. So this is unacceptable. Amita office in Lake Zurich is good - it’s the Billing Department that is inefficient, ineffective and unorganized.
Susan
Here, They give you some options. It’s not a completely Matriarchal experience with the doctor. As a participant, I can say the ‘collaborations’ need work. A better collaborative environment should be considered in this institution
Stefanie R.
horrendous billing department - they credit patient payments as insurance payments and therefore they cause enormous billing errors and numerous phone calls to correct. 4 phone calls and multiple reps who claim they'll 'fix it' yet no one does. they caused my flex card to be locked due to their incompetence. oh, and a supervisor is never available. we will NEVER use their outpatient services again.
Timothy C.
I have never in my life experienced a worse call center/scheduling situation in my life. You can NEVER get in touch with your doctor. Half the time, their phone are not working. You wait on hold for 20 mins and then just get hung up on and have to start over. I am seriously considering changing my primary just so I don't have to deal with this BS.
