AMITA HealthReviews of amitahealth.org

I felt my provider was excellent and appreciated the care I recieved. The Billing department is the worst I have ever seen. I was billed prior to the insurance reimbursement so when I immediately paid the bill, I ended up with a credit balance. Two week after my payment was recieved, Amita sent me a statement that did not include my payment and I nearly paid the balace listed which would have created a bigger credit. Now I'm six weeks from discovering this and still awaiting my refund. Absolutely horrible service in the billing department negates the decent work being done in the office!

we went to the er on 02/10/23 because my daughter experienced pain and weakness in her legs.She could not stand up anymore. The doctor and nurse could not care less.3 hours and all she got was a pain pill prescription. Turned out today she has emergency spine surgery in a real hospital. She has a tumor in her spine. So much suffering could have been avoided if we had not gone see these incompetent people. STAY AWAY. All you will get is careless so called medical professionals and substandard care.

I've been receiving bills several months after a mere consultation with no explanation. The URL in the bill no longer works and when you find their website online, the online billing procedure doesn't accept any information from the bills I've received. Duplicitous, convoluted, obsolete, and unreliable.

My wife has been in discomfort for over 5 years. The provider with in AMITA health has done nothing to help her with abdominal pain. They collect our money and do nothing to get to the cause of her pain. They use fraudulent billing practices. She was billed for seeing a specialist when she saw a nurse practitioner (not even a doctor). Now after being told that AMITA will fix the billing errors we received a notice from their collection agency. My wife has moved on to a new health organization of which has pinpointed the root cause of her pain an has her on the road to recovery within 2 weeks. AMITA health should be ashamed of themselves. They are not their to help us but rather just take our money.

If there was a way not to put any stars that would be my choice. Not because of the Doctor but because of Dr. Mercado's receptionist/front staff. I only went to see Dr. Mercado a couple of times and the couple of times. I couldn't understand how if you as a receptionist it is your job to make us the patients understand any questions with registration, appts, referrals. I shouldn't feel like I'm bothering you and leave the office confused. I tried calling plenty of times and no answer. While waiting, i overheard I was the not the only one with that issue. While waiting to be seen i overheard how the receptionist answer the patient regarding the phone issue. No need to answer the way she did. I can write her name here but I'm sure it won't be hard to realize who is these 2 employees I'm writing about. I can go on and on about this but it will take up half of day to continue. and there is no need for me to have to write complaints about 2 employees when it is their job to help me. Please amita lets do better on training I'm sure there are half of us patients who walked into that office have a lot to say but only because some of us cant use a computer we do not speak up.

I have been dealing with the billing dept for months on a claim that has been paid. They lie and say they called but rarely return calls. I finally got ahold of someone and she claimed they never received my emails, yet I received confirmation that they were received. She asked that I forward the confirmation and I did. She then asked what email address I sent them to when it was clearly in the chain of emails that I sent to her. I don't think these employees are very bright and they're certainly unmotivated. I never had these problems with Lutheran General Hospital. Pitiful.

I will never use any AMITA health/ Ascension providers ever again. I went on Dec 2021 for an annual exam the dr does her usual stuff and orders labs tests. Then amita send me a bill for $600 for lab fees! What the hell! Who wants to pay that during preventative services!!!!? 12 months later we’re still dealing with the billing department and they sent our bill to collections even though it was still under dispute! NEVER EVER returning to AMITA for ANY services.

it was a good to me