Gary G.
Reliable service and cost
I rented a phone for 7 weeks while in Israel. Phone connections was always reliable and clear, and the bill came just as expected, with no surprises.
We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.
Amigo U.S. (amigo-us.com) has 495 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Gary G.
I rented a phone for 7 weeks while in Israel. Phone connections was always reliable and clear, and the bill came just as expected, with no surprises.
ezra
We needed phones for a trip to Europe and the Mid-East. Amigo set us up with one phone with 2 SIM cards and easy instructions as to how to activate the appropriate SIM card. Phone came in a handy pouch with charger and necessary adapters Pricing was great too
Vadim
I will use this service again
Jon H.
the folks at the office are great to work with but they didn't tell me that I'd be charged for shipping the phone $10 each way. It wasn't even in the confirmation that they sent out. the equipment struggled to grab a cellular service in St Martin but i'm not sure that it is the phone's fault.
Maiah
Easy to arrange and very convenient for traveling.
Y.S.R. and B.
Overall a very bad experience. Phone was too small to hold comfortably, too difficult to adjust (sound, etc.). At full volume, very difficult to hear. Calls needed to be placed again and again to get the call to connect. Texts were difficult to access and were like reading hieroglyphics. Incoming calls often went straight to voice mail without ringing. The sound quality was poor, often like being under water. We returned home and unlocked our smart phones almost immediately. We did not contact customer service so I cannot comment on that. We will not rent Stupid phones again, not from your company or any other. This was a waste of good money!
Response from Amigo U.S.Aug 14, 2014
Hi. First and foremost I apologize for any issues you encountered using our phones. When you compare the experience of using a smart phone to that of a basic "dumb" phone (the term used for non smart phones) I agree it is not even on the same page. If your phone is or was compatible not that it is unlocked renting a SIM card for it will definitely be a more comfortable experience. That said, regardless, we stand behind our products 100% and we have multiple layers of customer and technical support available who could have replaced or helped with any questions or defective phones. I hope that you would choose to rent from us in the future and give us the opportunity to show you that given the opportunity to resolve any issue we do so and quickly. Please check your e mail as courtesy I have provided you a discount for a future rental. Thank you again for choosing to rent with Amigo
jacob
Good for temporary use. Keep prices competitive
Beverly
I have always rented from Amigo and recommended it to others going to Israel. However, for the first 24 hours the phone would not work. Even took it to a phone sore in airport. Took sim card in and out, tec. Finally, met a techie who did something and then it worked. Called number on paper that Amigo sent with phone and he told me he only repairs televisions. Called 2x to make sure I had right number. Very disappointed to think I would not have a phone for two weeks I was in Israel.
Response from Amigo U.S.Aug 12, 2014
I am sorry about this issue. Looking at the technical notes on your account it appears there was an error when activating the phone on the carrier system. Please check your e mail as courtesy I have provided you a discount for a future rental. Thank you again for choosing to rent with Amigo