Amigo U.S.Reviews of amigo-us.com

4.0495 reviews
Computers & Phones
1912B Flatbush Ave, Brooklyn, New York

Amigo U.S.

About Amigo U.S

We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.

Amigo U.S. (amigo-us.com) has 495 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: Amigo U.S, amigo-us.com
Website: amigo-us.com
Category: Computers & Phones
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: January 2022.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Amigo U.S reviews

495 approved reviews, newest moderated first

Gary
Jul 8, 2015
2nd time with amigo
Amigo is fine. Im not crazy about the blackberry i rented but thats because i wasnt familiar with it. It worked well everywhere and Amigo customer service was very friendly and helpful. When i rent a phone, i dont want any unknowns and Amigo hasnt disappointed me. I recommend them.
Response from Amigo U.S.Jul 9, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We look forward to being able to take good care of you again on your next international trip.
Recent R.
Jul 1, 2015
Semi satisfied
I recently took a trip to Israel and rented 2 SIM cards from Amigo. The entire process was very confusing and hardly had any guidance. I was never told my credit card was/wasn't charged. I wasn't even informed how much the total was until I looked at my credit card statement. On the confirmation order it gave me various prices and I didn't know which ones applied to me. When I picked up the SIM cards from a distributer, I wasn't given any instructions with it. How to check my voicemail, how to call America, etc. Since Amigo is a big company, I was pretty surprised. I honestly don't know if I'll use them again especially also since the prices weren't great.
Response from Amigo U.S.Jul 1, 2015
I apologize for the sub-par experience that you had. All orders that are shipped from or picked up at our main location always include full detailed instructions. We do our best to make sure that our distributors distribute instructions with the SIM cards as well, but it's not easy for us to monitor that. We have customer service numbers both here and in Israel, as well as support email as well. All a customer has to do is call or email us and we'd be happy to help you answer whatever questions you have and help you resolve any need. I will make sure that the pricing gets investigated as well. We want to keep you as not only a customer, but a happy and more than satisfied customer.
Eli
Jun 30, 2015
The Amigo Experience: A Mixed Bag
I am not swift when it comes to technical things, and therefore had questions before I left on my trip about how to operate my rented Amigo phone. The company rep who answered when I called to ask my questions was rude, dismissive, and snippety. He had little patience for me. I quickly realized that I was dealing with a real wiseguy, someone with an attitude, rather than a helpful, supportive, individual. The result was that, while I could make and receive phone calls while I was abroad (which I was able to figure out by myself), I was never able to figure out how to check my phone for messages. This impeded the value and usefulness of the rental. Techno-primitives like myself: Beware!
Response from Amigo U.S.Jul 1, 2015
I am sorry that you had a bad experience when speaking with our representative. I'm not sure to whom you are referring, but all the staff will be spoke to. As far as your issue regarding retrieving voice mails, all the phones come with very clear, easy to follow, step by step instructions, not in email, but on paper, that clearly explain the easy steps required to retrieve voice mails. Were you not able to follow the instructions, or did you not read them?
Judith
Jun 27, 2015
Great!
What a great feeling to be able to stay in touch whenever...wherever while traveling in Israel. Will definitely use Amigo again!
Response from Amigo U.S.Jun 30, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We look forward to being able to take good care of you again on your next international trip.
Steven
Jun 23, 2015
Great Service
I always use Amigo anytime I go to Israel. I could wifi virtually anywhere. It was nice staying connected everywhere I went.
Response from Amigo U.S.Jun 26, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We look forward to being able to take good care of you again on your next international trip.
Rhoda
Jun 18, 2015
We were very satisfied with the service and equipment when we rented an Amigo phone for Israel
Vrey good, fast, pleasant service. The phone snd charger were in excellent condition. Very easy to use. A convenient, important service. Thanks.
Response from Amigo U.S.Jun 19, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We look forward to being able to take good care of you again on your next international trip.
Ezra
Jun 17, 2015
Honest - What you see in the ad is what you get.
Service is prompt. No hidden fees. Phones are simple no frills.
Response from Amigo U.S.Jun 19, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We are in the process of upgrading our phones and getting ones with more frills. We look forward to being able to take good care of you again on your next international trip.
edward
Jun 14, 2015
Very satisfied!
This is not the first time we've used Amigo when traveling to Israel. We continue to use Amigo because they provide great value, and customer support if needed.
Response from Amigo U.S.Jun 15, 2015
Thank you so much. For your business and for your testimonial. Both are greatly appreciated. We look forward to being able to take good care of you again on your next international trip.

Amigo U.S.Reviews of amigo-us.com

About Amigo U.S

About these reviews

More in Computers & Phones, New York

Vintez Technologies

TechMikeNY

exchangemyphone

HTCPedia Shop

Amigo U.S.Reviews of amigo-us.com

Amigo U.S reviews

2nd time with amigo

Semi satisfied

The Amigo Experience: A Mixed Bag

Great!

Great Service

We were very satisfied with the service and equipment when we rented an Amigo phone for Israel

Honest - What you see in the ad is what you get.

Very satisfied!

About Amigo U.S

About these reviews

More in Computers & Phones, New York

Vintez Technologies

TechMikeNY

exchangemyphone

HTCPedia Shop

Amigo U.S reviews

2nd time with amigo

Semi satisfied

The Amigo Experience: A Mixed Bag

Great!

Great Service

We were very satisfied with the service and equipment when we rented an Amigo phone for Israel

Honest - What you see in the ad is what you get.

Very satisfied!