Amigo U.S.Reviews of amigo-us.com

4.0495 reviews
Computers & Phones
1912B Flatbush Ave, Brooklyn, New York

Amigo U.S.

About Amigo U.S

We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.

Amigo U.S. (amigo-us.com) has 495 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: Amigo U.S, amigo-us.com
Website: amigo-us.com
Category: Computers & Phones
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 28% of reviews.
Latest: Most recent review: January 2022.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Amigo U.S reviews

495 approved reviews, newest moderated first

Allan F.
Oct 21, 2015
Very convenient to pick up Israel cell phone near home in Toronto
I have rented my Israel cell from Amigo more than 10 times in the last decade. It is most convenient to pick it up about 4 miles from my home at an Amigo Agent, and return it there. I have the cell number before I travel and send it to friends and family in Israel by email. Receiving calls is free. Sending calls has a reasonable price, the same for Israel and for North America. There are choices of plans to cover expected use. When I go with my wife, we get two phones so that we can each be as independent as we wish, and find each other. It is all worth the piece of mind.
Response from Amigo U.S.Oct 21, 2015
Thank you so much!!! For your business and for your amazing testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
Ashley
Oct 21, 2015
Good Experience
Amigo was easy to deal with, and the price was as stated, and reasonable. I'd use them again.
Response from Amigo U.S.Oct 21, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
Shelley
Oct 16, 2015
SIM cards don't always work
Unfortunately, I received a SIM card promptly but it never worked on my trip. Amigo tried to say my phone was locked but it wasn't. When Amigo realized it was their fault after talking to my phone company, it was too late to rectify the situation. They didn't give me a hard time about not charging me but it did put a damper on how I had to communicate when I wasn't with someone carrying a working phone.
Response from Amigo U.S.Oct 21, 2015
I apologize for the difficulties that you had on your trip. I understand and recognize that your carrier said that your phone was not locked, but they issue was definitely on their end and not ours. The fault was not ours, we never agreed or said that. What we said is that if they claim that your phone is unlocked, which it clearly wasn't, there was nothing we could do to resolve the issue for you. Not only did we "not give you a hard time about not charging you", but in spite of the fact that the fault was not ours, we still issued you a full credit, prior to your return or phone call.
Mark
Oct 15, 2015
Very pleased - one tiny recommendation
I was very pleased with my recent experience with Amigo. The SIM arrived on time and worked properly. And the price was reasonable. I do have one small recommendation. The Nano SIM had a small sticker on it (indicating the phone number). That tiny sticker made it impossible for me to fit it into my phone (Blackberry Classic) until I removed the sticker. After that I was able to insert it. At the end of my trip, that remaining adhesive made it very difficult for me to remove the tiny tray holding the Nano SIM without a fair bit of prying. This could have turned out badly (but didn't). I strongly recommend an alternative to the sticker. Otherwise, great!
Response from Amigo U.S.Oct 15, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip. I understand what you are saying about the sticker. We will look into alternate solutions. Thanks for the feedback.
Stella
Oct 14, 2015
Amigo provides a good service
I have been using Amigo phone on my anual trips to Israel. I never had any problems with the phone and was happy with the service. . The only concern I have that Amigo does not have an office in Toronto and we end up spending more money on phone deliver and return than on the minuts spend on the phone..
Response from Amigo U.S.Oct 14, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. We do have a pickup location in Toronto. I checked your account. There are no shipping charges. I'm not sure to what you're referring. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
Etti
Oct 12, 2015
simple good service enabling you to have a phone at a reasonable price.
Overall positive experience. I had a simple phone while my husband had a blackberry (which he does not like). The blackberry broke during our trip not due to anything we did. It was annoying that it broke but they were very accommodating and brought a new one to the apartment where we were staying. It would be nice if they had smartphones.
Response from Amigo U.S.Oct 14, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. Sorry that you had that issue with the blackberry. We are in the process of adding smartphones to our inventory. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
Michael
Oct 12, 2015
Excellent Service
Amigo provided us with excellent phone/internet coverage with superb service. We have used them many time and they have never failed us.
Response from Amigo U.S.Oct 14, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.
Jerry
Oct 2, 2015
Amigo delivers!
Everything went so smoothly it was amazing. I was able to have Wi-Fi everywhere I traveled in Israel, which made it possible for me to use the Google Maps app to get GPS voice directions. Since this was the first time I'd ever driven outside the USA, having Amigo made it easy.
Response from Amigo U.S.Oct 14, 2015
Thank you so much!!! For your business and for your testimonial. Both are greatly appreciated. We are happy to help you stay connected and we look forward to being able to take good care of you again on your next international trip.

Amigo U.S.Reviews of amigo-us.com

About Amigo U.S

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Amigo U.S.Reviews of amigo-us.com

Amigo U.S reviews

Very convenient to pick up Israel cell phone near home in Toronto

Good Experience

SIM cards don't always work

Very pleased - one tiny recommendation

Amigo provides a good service

simple good service enabling you to have a phone at a reasonable price.

Excellent Service

Amigo delivers!

About Amigo U.S

About these reviews

More in Computers & Phones, New York

Vintez Technologies

TechMikeNY

exchangemyphone

HTCPedia Shop

Amigo U.S reviews

Very convenient to pick up Israel cell phone near home in Toronto

Good Experience

SIM cards don't always work

Very pleased - one tiny recommendation

Amigo provides a good service

simple good service enabling you to have a phone at a reasonable price.

Excellent Service

Amigo delivers!