Amethyst Goddess CrystalsReviews of amethystgoddess.com

Response from Amethyst Goddess CrystalsFeb 14, 2023

Hi Quiana! I apologize for the inconvenience and disappointment you experienced with your order back in December. I understand how important it was to receive your gift in time, and I am sorry that it did not turn out as planned. Regarding the situation with the cancellation of your order, please accept my sincerest apologies. Our workers' health and well-being are always a top priority, and when unexpected circumstances arise, we sometimes have to make difficult decisions to ensure the safety of our employees. I want to assure you that we take all customer feedback seriously and are continuously working to improve our processes and communication. I would love the opportunity to make it up to you and offer you a discount on a future purchase or a similar item if it is still available. Once again, I am deeply sorry for the disappointment you have experienced and I hope to have the chance to make it up to you. Kind regards, Stacy

Response from Amethyst Goddess CrystalsOct 14, 2022

Hi William! I'm sorry to hear that we weren't able to fulfill your order for your wife's special day. I did message you in regards to this issue with the ring being out of stock before we shipped and refunded you for that. I will investigate the issue of which ring you got refunded for, but rest assured we want to make sure you are still compensated. You will receive a second email within the next couple of hours. Have a great day!

Response from Amethyst Goddess CrystalsDec 26, 2020

Hi Victoria, we are very sorry this happened to you., we completely understand the frustration, unfortunately due to USPS experiencing unprecedented volume increases this holiday season we did our best to ship out as early as possible.. I also just checked your tracking # and it seemed to have gotten delivered to your local Post office for pick up on December 24. Please let me know if there is anything we can help you with to ensure your satisfaction, Wishing you a safe and healthy Holiday Season!