Raven I.
If you ever have a return to Ames …
If you ever have a return to Ames Walker, good luck. When the shipment is sent , it has a return label which states there's no postage necessary. When the return gets to Ames Walker. They charge you for the shipping. I told them I wasn't paying and the label also stated postage not necessary. I then told them to keep their product and refund my order. Got a email back from Ames Walker they're going to credit my charge card, minus the shipping charges. false advertisement and fraud in my opinion. I will be pursuing legal option. Yeah it might cost me some money. But it's worth it to expose this kind of business practice. Oh and customer service won't answer my calls about this. But response to the email. So I know they were there, just to cowardly to pick up the phone LV. LV is the initials of the customer service representative who sent me back emails, but couldn't pick up a phone. UPDATE 7/5/17 When the return postage label states right on the label no postage necessary. Ames Walker never informed me there was a cost to use a return postage label that states on it. "No Postage Necessary". Definitely a shady company to deal with in my opinion. Simple solution , stop sending return shipping labels that state "No Postage Necessary"with the orders. Update 2 , 07/05/17 Was called by another AW representative ,told they're going to ship my order and no charge for postage. This representative who's first name initial is F. Was very well spoken and nice. Will update when order arrives.
Response from Ames WalkerJul 5, 2017
We apologize for any confusion that our return policy may have caused during your return. Our policy for returns is clearly stated on our website, https://www.ameswalker.com/pages/returns, as well as on the invoices sent with each order. We provide a return shipping label as convenience to our customers, in case they would rather not buy postage themselves for the return, however the cost to use this label is not free. At Ames Walker, we pride ourselves in offering the best customer service possible, and we answer all phone calls the come into our customer service team. When our customers call outside of normal business hours and leave a voice message, we return these phone calls within one business day. Our hours of operation are Monday – Thursday 8:30 AM to 8:00 PM, Friday 8:30 AM to 7:00 PM, and Saturday from 9:00 AM to 4:00 PM EST. Again, we apologize for any confusion our return policy may have caused for you.