AmeriGas PropaneReviews of amerigas.com

My Mom is a prepaid customer. My Mama is an automatic refill customer They promised to NEVER, EVER LET HER RUN OUT Never the less I call once in a while to make sure she is still on their radar. They promised to deliver Nov 10. They lied. They promised to deliver by Thnks Giving. They LIED They promised to deliver the 1st wk of Dec. LIES They promised to deliver before Christmas. LIED Agn They promised to deliver Sat 12/26/20 Another LIE!! They promised NOT TO LET HER EVER RUN OUT!! My 84 year old mother ran out of gas yesterday in 15% temperatures.

If you are a potential customer, run and find another one. This is the worst customer service ever. We didn't choose it but unfortunately the family-owned, and local propane provider is now part of Amerigas's network. I hope that soon there will be a scandal breaking in the news, or on social media about this horrible company and the incompetent customer advocates (when you are lucky enough to get one on the phone after hours of waiting time). In the current pandemic situation, Amerigas put people's safety in danger leaving them for weeks with no heat.

Do NOT use this company. Their customer service is horrible. We have been trying to install a standby generator and they keep randomly rescheduling their piping work without notifying us of the reschedule or providing any local contact number for updates. I've been on hold on their main number for a total of 250 minutes of my life so far (still on hold now after 65 minutes), twice disconnected after 90+ minutes hold time. DO NOT USE THEM.

Actual grade 0. They would not let you put zero. The absolute worse energy company in the world. They take your money for payment promise that they will deliver and then no one ever delivers. You wait on the phone for hours at a time and no one ever answers or has an answer. The pathetic CEO sent out a letter apologizing to customers in promising to make it right what an absolute joke he is. The best thing AmeriGas can do is sell the company to a reputable efficient energy company that can service the area without all of the excuses and ineptitude this is beyond ridiculous. How can you take someone’s money and a month later not provide the service and expect them to be OK with it? No one is begging for free propane this is business get your act together or get the hell out of the business.

OMG. I am also on automatic delivery with a wifi service directly to Amerigas. For years I was told to call for a fill when the tank read below 30%. Service was prompt. Now that the company records the percent all hell breaks loose. Down to 24%, they say we'll set up a deliver. Down to 9%, of we'll expedite a delivery. Down below 4%: Still no delivery, 4th day of calling waiting 1.5hrs on the phone - NOW ITS AN EMERGENCY. Now down to nothing and they can't even find an original delivery order let alone respond to a need to emergency fill. I AM COLD. 15 years of service and this company has gone from bad and expensive to worse, expensive and Zero service .

I am on automatic delivery service, but they don’t keep up with it. I read my tank at 10% and reported this, requesting a delivery. No delivery. Requested again at 5%. No delivery. Now I am out of propane cannot get through to anyone who will give me a delivery date. Really irresponsible service! And you cannot get through to speak to a supervisor. You get out on indefinite hold and no one picks up.

I setup a delivery for 12/7/20 at the end on Nov. They sent me an email a day before and said they had to reschedule for the 16th. Told me on the 16th it would be 12 before they got their and a no show. I called at 3PM and was told driver is still coming. So at 6PM I call and they say oh driver never checked in so they would call in the morning. Its 11am and no call so I call and being told they haven't been able to speak to anyone at my local office. At 1:45 I get an email saying sorry we will have to reschedule you because with Covid 19 and weather we are unable. Quit blamming everything on Covid get out and do your work and we have 0 snow here. Grow up and admit you screwed up and we are going to blame it on Covid

We have been on the phone with Amerigas everyday for the last 6 days asking about when our tank is going to get refilled. The people on the phone kept saying they will expedite our order, we are now down to 3% and still no gas. When my wife was finally put in touch with a supervisor she was told that there had been not expediting notes put in. According to their website our delivery was schedule on Nov 21st and it is now Dec 16th. My wife and son had to get a hotel room last night because they were worried about running out of gas in the middle of the night. It has been dropping in the single digits outside at night where we leave and these people dont care. We have pre-paid to last us through the winter and once we get through this winter we will be looking for a different vendor.