AmeriGas PropaneReviews of amerigas.com

You let us run out of gas on Friday 1/8. You are supposed to automatically make deliveries when needed. Despite calling your “customer experience advocates” (still can’t get over this ridiculously pretentious title) multiple times a day since running out, it’s late afternoon Tuesday and still no delivery or even any call to give an ETA. We have been without heat, hot water and any ability to cook for 4 days now. You are an absolute disgrace of a company.

Horrendous!!!!!! They will let you run out, they don't care! Called four times, it takes 45 minutes for them to pick up. They promise, but no delivery!!! And I am on AutoFill!!!!!! Update, I now have been waiting for 4 weeks for gas, constantly calling and pleading with them. They keep saying tomorrow!!! Yet no one shows or calls. I called another company, they came out the next day and installed a new tank, and their prices are $1.00 per gallon cheaper! Now I am trying to get my Amerigas account closed! Good riddance.

Woke up Monday, 1/11/21 to the house being 54 degrees. My 1.5 yr old and 4 yr old woke up at 5am screaming because of how cold they were. My son's hands were freezing and purple. After a couple hours of warming the kids up, and after realizing we were completely out of propane (even though we're on the auto-refill program), I had to get space heaters just to keep us a little warm, which cost an arm and a leg not to mention the amount of times these shorted out the fuses and once the whole entire house fuse. Well it's now been a couple days without heat and my wife and I have both called a combined 4-5 times and have been, so we're told, put in for "emergency delivery" each time now - not that that does anything it seems though. We've spent countless hours on the phone with them and each time get nowhere. I'm now finally on a long hold to speak with a "Supervisor" in the escalation department with no timeframe of when they'll answer. I don't really think it's that hard to postpone someone else who is on auto-fill (AND HAS PROPANE CURRENTLY) to tomorrow's route so that you can put someone like me on today's (actually YESTERDAY's) route considering it's an actual emergency. But no - no coordination and different answers every time we call. It's okay though, my small children will just freeze. Thank you AmeriGas for being SO uncoordinated and non-customer-service-oriented. Don't worry - you're Executive team, ALL of Social Media, my cousin who works for a National Media outlet, will all be hearing from me and about my experience with your company. I don't doubt they'll make some changes to your franchise or whatever it is in your Frazer/Malvern location after they hear from me. This is highly unacceptable.

I am beyond mad. Ordered December 14th and now It’s January 12th. I called now a total of five times. The last three times they told me “today it will be delivered” THEY LIED!! The last two times I told them I HAVE NO HEAT!! I have photos to prove it. I can’t shower, I can’t turn on my stove to cook, no heater!!! My house is at 48 degrees!! I have a two year old!!!! DONT DO BUSINESS WITH THEM!!

Really is zero stars. This used to be a great company with good customer service. They must have gotten rid of the local office and getting through to them on phone is ridiculous. I’ve been on hold for an hour now. Ordered propane 12/22/20 on line. I was told Thursday they would deliver within 24 hours. Still no delivery 4 days later. Tank is at 5%. Looking for a new company now.

Customer of Heritage Gas for 14 years. Ordered gas refill online 12/8/2020. Their Robot says today, delivery before 12/18/2020. Cannot talk to the local office, just a call center in CA or India. Promised delivery 4 times since then. On hold for 40 minutes plus, each call. Still No gas. DON'T hire them!

Even though this is where we get our gas they are awful. No customer serv>ce, no office, no human beings and a long wait for gas. You have to use their web site instead of being able to go to an office. They say they have offices but they are always closed. I have never seen anything like this before so I think we will make changes

What a trash company, Out of heat for over 2 weeks and still no scheduled delivery date. Don't worry in the time it took to get through to customer service, I already scheduled a new company to come change our tank. Thanks Amerigas🤬