AmeriGas PropaneReviews of amerigas.com

15 years ago I purchased a propane tank I had been renting from Amerigas. Then, a few year later, they started billing me again. I called and proved that I had purchased the tank and they removed the bill. But then started billing me again and now refuse to remove the bill. And their customer service is almost impossible to talk to. I'll never use this company again.

Amerigas is the WORST propane company I have ever dealt with. The service is terrible, their propane tank rental fees are outrageous, their customer service is the poorest I’ve ever seen. Be prepared to wait on hold for 30 minutes minimum. If Amerigas was the last propane company in my area, I would swap my whole house over to electric so I wouldn’t have to deal with them. I’m closing my account and now they’re charging me $453 to pickup the propane tank. There was 10% propane left in the tank that I’m not getting credit for. This company sucks. Find another propane company….anyone is better than Amerigas!

I had to pay a fee for Amerigas to deliver my tank about 2.5 years ago. I have sold the home and need the tank to be removed. Now they want to charge me $299 to remove the tank and another $149.99 for early termination of the "3 year contract". I HAVE SOLD THE HOUSE!!! I no longer need their service. And they are going to take their sweet time completing the removal request. "It may take up to 2 weeks". Not sure what is going to happen when the new owners bring in a new tan and the Amerigas tank is in the way. Not to mention that every time I have tried to call and get customer service, I have to wait FOREVER for them to answer. Waiting over 40 minutes for a person to answer is just typical for them. They promised me that they would install a remote tank monitor when they installed it and never did. Their website also sucks. I called in over 6 times trying the get them to fix the website because after over 4 refills, the site still showed that I never completed the original tank fill after having the tank delivered. Terrible!!

If I could give fewer stars I would. I’m trying to get an old tank removed from my yard but the only way to talk to an actual human is to pretend like you’re a new customer. Then they transfer you and put you on hold forever. Too bad there’s nobody to answer the phones. I just want this tank gone, not a runaround.

Amaragas is a shady company! I would not ever use them again. They price gouge there customers, have tons of hidden fees to include if uou cancel your account they will charge you over 420$ to come take there tank away! So you will be screwed ether way. And there Customer service is non existent.

I had to wait 2 hours on the phone for someone to pick up. The message just kept saying wait times are high.

You can never speak with a customer service rep. The monitoring system they charge you to place on your tank does not read properly. I switched out service and had installation the next day. Amerigas will not respond to any of my emails to pick up their tank. DO NOT DO BUSINESS WITH THIS COMPANY.

Describe Amerigas: Incompetent. Dreadful customer service. Lacking courtesy. Inept. Improper communication. Ignorant. Uncaring. Discourteous. Bought our home in October 2021--selected Amerigas as our propane provider w/automatic delivery. We experienced several issues with running out of propane (!) despite being on auto delivery, and a lingering smell of propane in our home that turned out to be due to us running out of propane to cook with in the kitchen. Customer service was overseas with reps who spoke poor English. Complained, but nothing came of it. Decided to cut ties and go with a local company. Informed Amerigas, but they seemed not to care. Asked when they were picking up their 2 -1000-gallon propane tanks, and the reply was soon. Contacted them multiple times over the course of 4 years to pick up their 2-1000-gallon tanks abandoned on our property, including via certified letter, but they refused to accept the latter. FAST FORWARD 4 years later, they FINALLY picked up their abandoned propane tanks!! Today, I received an invoice from Amerigas for $449 (4 years later) for the cost of picking up their tanks yesterday! On hold for 55 minutes AND COUNTING, waiting to speak with a customer Rep to tell them they must rescind the bill or hear from my attorney. BTW, the driver who picked up the tanks said the company is not doing well. Do yourself a huge favor -- read all the reviews on the Internet from Reddit, Facebook. FITCH Ratings just downgraded them to a B.