AmeriGas PropaneReviews of amerigas.com

This company deserves ZERO stars! We are on their automatic refill program. A delivery was supposed to take place on Feb. 9th on the auto service. That didn’t occur! On the 11th of Feb. we ran out of propane. I called the Morehead, NC office on the 12th to let them know we ran out of propane, 1st time in 10 years! Asked them to deliver on the 17th since I wanted to be home for the delivery so I could turn on the pilot lights with a professional here since I have never done that before. No delivery after waiting all day! I called and was told I wasn’t even on the schedule! I asked to speak to a manager who told me I would be placed on some kind of list! No delivery today, 19th of Feb. I called at 3:00 pm just to be told next Tuesday-Thursday! No way to cook, no hot water! This company SUCKS! I’m going to another company!

So Amerigas closed down their local office here in Kingston RI, due to Covid19, a Customer Experience Advocate (CEA) related to me. Feel sorry for these CEA who work for this terrible company. Tried to get a 40 gallon delivery 15 days ago and spoke to a CEA by phone, the only way that you can contact them. She told me what the amount would be, $218 and because I did not want to give out my CC info or Bank info said that I could do it online . Delivery was to be in 7 days. So I paid Amerigas from my bank the $218. Then I received a bill of $95 or so for the tank in the mail two days later. I called after 7 days since we had no delivery. The CEA did not place the initial order. I saw the credit of $218 on line and tried to reorder. Even though I now had a credit due their taking the tank fee from the $218 I had paid for a refill, their website wanted a full payment for 40 gallons. This would still leave me with an overpayment of $113 or so. Spoke to another CEA and they agreed to deliver the 40 gal. and then I could pay the difference online. Delivery should have been 2/10-2/17. On 2/17, I called in the PM as to see where the delivery was. It had been rescheduled for the next day. I said that we were due for snow and I hoped they could deliver prior. Today, we had dry pavement on our driveway and by the time they came at 1:00, about an inch of snow had fallen. Driver tried to back up a very long driveway with an inch of snow on it!!! We have an area to turn around so when he left without a delivery, I was very upset. We will be pulling our service as soon as we are able because, there is NO service that I can speak of. We have no Propane. That isn't to mention their funky website, the terrible , crackling phone connections and poor CEA. They also were supposed to text me. I received one text in the entire 15 days we have been waiting. Save your energy and time . Do NOT go with this company.

They have the worst customer service and processing process I had to deal with as of recently. They have no clue of what they are doing. It has taken over 3 months to get an account corrected with multiple calls that last over a two hours being bounced around from team to team and none of them have a clue of what they are doing. We will be switching companies, they are an absolute joke and the customer service representative are rude not to mention that they do not help you. They rush you off to the next person or simply hang up on you!!! Please save your self the headaches go with another company!!!

Absolutely the WORST service!!! First they told us 7 days, then 10 days, then up to two weeks... I have small children and still no propane. The temps have been in the negative’s. How can a company be ran this way? Customer quality my butt!!! We should not have to pre-pay for this terrible service. THEY should call us when THEY are 3 stops away and then WE will pay. Disgraceful!!! We will find another service!!

AmeriGas is THE worst company I've EVER dealt with. You CANNOT call a local office. Hugh Gallagher, CEO, should be ashamed to run this company because it's an embarrassment! It's a disgrace to call the company Ameri-anything. The biggest insult is at the beginning of the ridiculous hold times on the phone, that the hold message actually says "At AmeriGas, safety and customer service are our highest priority". Ha! That is laughable at best. If you're not a current customer, don't EVEN consider it! If you are, find another company and change as soon as you are able. Pathetic that they have bought up mom/pop companies that were built by hard working individuals and ruined them. I have been trying to get propane delivered to my 92 year old mom for over 3 weeks. She has been a customer of Heritage Propane/AmeriGas for over 35years. She is at 10% and the temperatures are in the teens. I starting calling, 8 hours, literally on the phone over several calls, back at the end of January. I even had a Huntsville, AL employee call me and told me she would make sure the delivery was set for last week. That didn't happen. Just pitiful!

Everytime I call their customer service number, they disconnect me without coming to a resolution. If I do speak with someone, they make promises but no one carries through and keeps me on hold for a very long time. When I ask to speak with a supervisor I am told one will call me back, yet no one ever does. I moved and closed my account that I had prepaid money and they promised to issue me a refund and after 4 months I still have not received it. They should be paying me interest on this money and include it with my refund - IF I EVER GET IT!

We ran out of gas on February 8th which was our fault. We called them and they said it will take 14 days unless you want to pay 300 to have it next day. We managed to get the money together to pay the 300 dollars. They never showed up!! We have called every day and was promised today was the day. It is now the 16th and still nothing. The did reimburse us the 300, but never called or showed up. Fortunately we were able to contact another company and get a delivery the next day. Never never use this company. And don’t go thru the hassle of paying extra to have it expedited because they will not show up!

I gave them a second chance after they refunded part of my bill after they acknowledged gross overcharging. Then they delivered fuel to the wrong property when I was on auto fill and my business was shut down for four days im freezing cold with no fuel. It literally took me less time to get a new company to bring a new tank out and set it up than it did for me to arrange a delivery on the existing account with AmeriGas. Thank you Anderson Oil. Amerigas is just terrible. Their customer service design is flawed.