AmeriGas PropaneReviews of amerigas.com

Well so far not so good, we are a new customer. The tank did not arrive when they said it would, the propane has not come when they said it would. Customer service does not exist, we are now told it will come on Friday, initially told Tuesday. Based on other reviews we are just one of many unhappy people. I am doubtful that we will get propane this week, maybe not this month. If you have an option find someone else to use or you will probably be added to the long list of other unhappy customers.

Worst company to go through. I made a account on February 12th 2021. Made an appointment to deliver a tank on February 19th. I called later that day and they said they were still coming. No one showed. I called again and they said someone will contact you. No one called, so on 3/1/21 I called and they said we have someone to call you in 24 hours. Again no one called and I called 3/2/21 and then they said no one will be out until April 1st. I said cancel my account and I want a refund because they charged me for a service fee that I have not received and I told they I will be writing a negative review. So she canceled my account and I will be getting a refund from what they said. So I’ll wait and see if I get that refund.

I requested a propane delivery on February 6, it is now March 1 and despite multiple calls to customer service we are still waiting. I have used this company for many years without a problem until they consolidated to a national call center system. Now I can’t leave them quickly enough. Avoid them at all costs!

If you could select 0 stars, that would be my option. This is the worst company for propane. They take your money before you can request a tank fill, their online application does not take into account that you may have a credit to apply to the balance, uses a non-US call center to take your call and they cannot resolve your issue, or have the ability to transfer you to a supervisor. Then when promised to deliver as urgent or emergency, that is not honored. So I am now down to >10% propane, they took my $500 two weeks ago, the driver still hasn’t scheduled to deliver and I am unable to get a call back from a supervisor or above. Not the way to run a company. Looking for a new propane provider !!!!

Where do I start! After several attempts calling to get my tank refilled with no success I finally had to go elsewhere I called emailed and left messages for them to come and get their tank which has been sitting in my yard for 5 months and it’s in my way! I also know of several others who never got their deliveries and ran out of propane in the freezing temperatures that’s how much they care about their customers!! Highest prices around they give you good deals for being a new customer then after that the rates are ridiculously high!!Never again will I do buisiness with Amerigas!!

Amerigas should be investigated for misleading customers on several levels and endangering the lives of it's customers. The company purchased small, local propane suppliers across the US and consolidated their services to district offices. They also consolidated the customer communication to large centralized call centers. These call centers have no direct communication with the local district offices so a customer that needs any service at all has no way of knowing what, who or when they will be delivering their propane. We were scheduled to get propane Feb. 5th. While waiting on this delivery we ran out of propane - and, of course, it was when the temperatures dropped to below zero the week of February 14th. We immediately began calling to get an emergency delivery. Every phone call we were told "your order is on emergency status, you should have a delivery in the next 24 hours". Then we were "moved up the line" to "Urgent" and on my 4th call to them we were moved up to "Real Time" delivery which is guaranteed delivery within 24 hours - or so I was told. It is now Feb. 28 and we still do not have propane. We have been without full heat for 11 days in the middle of winter. Fortunately we do own our tank so 2 days ago we contacted another propane dealer. Had we been honestly informed by Amerigas how long it would take to get propane we would have used another company for the emergency situation and returned to Amerigas as our regular dealer. As is, we were waiting in the freezing cold and warming up in our car thinking we were getting a delivery in "24 hours". I can't imagine being someone that is homebound or an invalid that can not physically face a heating challenge having to depend on these crooks and the lies they tell you to keep you from going to another company. Do not use this company - if you are leasing a tank from them save every penny you have and have one installed of your own so you are never caught depending on them. All I can say is thank goodness we own our own tank and can walk away.

My rating is zero. We are out of propane2/22/2021 paid for a fill, on 2/26/2021 we were to it would be delivered that day but nothing, on 2/27/2021 we were told delivery was today still nothing. Based on the reviews I’ve read I don’t think we will get propane.

Amerigas doesn't even deserve one star! They are the worst company ever! They never show when they say they will. I ordered propane on January 20, 2021 and to this day February 27, I have not gotten a delivery. I have called so many times and they give me promises of delivery and never show up. This happens every time I order propane. I blame myself for doing business with them as long as I did. Never, Never rely on this company!!