AmeriGas PropaneReviews of amerigas.com

I paid and placed my order 5/8, having been instructed to wait until the tank was at 10%. I was then told the delivery window was 10 days, and would be delivered by 5/17. I called the morning of the 18th, and was told I would be put on 24 hour emergency status, that was 48 hours ago. I have other things to do, and this is unsatisfactory! I will probably be out by the time they decide to show up. I have disabled individuals in the home, I'd hate to depend on this company in a real emergency.

Don’t use. Gas never delivered when scheduled. Customer service, good luck there. Used for 17 years. Business an home.

I ordered 225 gallons of gas (only ordered that much to get us through the winter since gas is expensive) in the beginning of February. The snow storm hit and they never delivered, which is understandable. I called to see what date the delivery was rescheduled for. They cancelled, but did not reschedule. I told the male on the phone that I wanted the original order of 225 gallons and he rescheduled it. They delivered the next week and filled the tank and then billed me almost 1900 dollars. I called the company and a female told me the box was checked by the male I spoke too last week and he should have unchecked it to revert back to the original order of 225 gallons. She stated for me to pay the amount due for the 225 gallons so it showed I paid and then the rest would be credited and she would send the information to her supervisor. Two weeks later, the bill is still showing a total fill. I called back and spoke to a female. She transferred me to manager, Gina. She stated it was their mistake and the credit to my account was approved, but it was an IT issue that it wasn’t showing up on my account. She would fix it over the weekend and would show on my account by Monday. Monday, still no fix. I called back and spoke with a male and was again transferred to a manager, Michael, who told me again that it was their mistake and it would be fixed. It wasn’t. I called again and the male told me he would approve the credit (even though it was out of his scope and his supervisor would contact him and he would explain the situation). Nope. I was called today and told my account was overdue with late fees and if I didn’t pay, they would send me to collections! I spoke with manager, Amy, who told me every single person I previously spoke to didn’t tell me the truth. Four people, including two managers didn’t know the truth?! I had two options A) pay for THEM to come pump out the extra gas or B) pay for the extra gas at a discounted rate (which is the same rate in the off season so nothing special). So the customer has to pay THEM no matter what when it was their mistake?! I explained that this was completely unfair and she said I had to pay to matter what. I asked when it was due and she stated immediately. Immediately?! This is completely ridiculous. Not every person has that kind of money sitting around for a total fill of propane. Some people budget money to fill up at certain times, which is why I originally ordered 225 gallons. You are a company that values customer service and employee performance. I was told four times that it was a mistake on your end, but in the end, I have to pay for YOUR mistake. I will not be using this company in the future. Please think twice before contacting them for gas. If they make a mistake, YOU will pay for it!

The worst propane company! If i could have given zero stars i would have. This company is ridiculous. They do not send people out to read meters, they estimate and inflate your bills, when calling customer service they dont know anything about anything. Its so frustrating to deal with a company like this! Not sure how they stay in business!

DO NOT DO Business with this company!!! They will not show up when they are scheduled to, phone requests for deliveries disappear with no record, only to be apologized for, re-ordered and disappear again. It took two months and three calls to get a gas delivery. Their customer service people don't speak English so can't understand or help you with your problem. There is no way to contact the local office so they have no idea of what you need and their cost per gallon is much higher than others!

Been with Amerigas for several years, but over the years it has been downhill. Couple of days ago, one of their truck came down the street and backed into my paved drive, this is a big, big "no, no". The heavy truck is much too heavy for residential drives. We did not order a delivery, we were not scheduled for one either, why the truck came is beyond me. He just sat in the turck a few minutes and left. I spent all day yesterday trying to call the Staunton, Va local office. What I went thru is unbelievable. I could not speak to a local person about the problem no luck, all I got were people who did not speak very good English and I kept asking to be connected with the Staunton office, NOPE. the last person I spoke with said the district manager would call me. I waited all day, he never called. My tank is almost full, as soon as I use the propane that is in the tank, I am done with Amerigas, They can come and get their tank, I will be going with another company. If they would pay me for the propane in the tank, I would do it now. Screw Amerigas!!

1 star is generous. No integrity anymore with this company. Was paying over 2.70 a gallon, switched to another company and now paying less than 1.30, locked in for 2 years. This place is a joke, so much for being a loyal customer. Going on 4 months still waiting for my old tank to get picked up, reminds me everyday to tell as many people as I can to switch. If you like price gouging, this company is for you! 😀

The worst Company ever to do business with. Charge us $120 for not using enough Propane in a years time. Then we we cancelled them and bought or own tank they charged us a picked up fee of $70, They never return calls and when you do get them on the phone they are not nice or helpful. The price gouging is rediculous also. Very high to competiers pricing. Just not a good company to do business with.