AmeriGas PropaneReviews of amerigas.com

AMERIGAS HAS A EMPTY 500 GALLON TANK ON MY PROPERTY AND ITS BEEN 3 YEARS I HAVE ASKED THEM TO PICK IT UP. NOW WHAT? IS IT MINE? PLEASE PICK YOUR TANK UP BEFORE I SELL IT.

Do not use this company. Something has gone wrong with it. You cannot speak to a human being. Three times I was scheduled for fuel delivery in the last month. They have not showed up. I cancelled the service. Waiting for them to pick up their tanks so I can replace with a new company. I wonder if Amerigas will ever show up? Diane Dufresne. Yardley. PA

Two times I requested a labor technician to repair a small gas leak. No one showed up and when I called to inquire, the customer service representative, who spoke in a thick accent, said there was no record of a service request. I put in a third request and have yet to receive a call for a gas leak.

So I started out with Amerigas when we bought our home in Charlevoix in 2018; I encountered problems with them when, after a couple of years and my propane costs were nearly $3 gallon, called to inquire about getting a lower rate. Customer service kept me on hold for an inordinate amount of time [about twenty minutes] only to come back and tell me that they had neglected to invoice me for a fill two years prior, and than I needed to pay that bill [around $500] right away. Not encouraging. As I found a much better rate with another company, I ended my service with Amerigas. They claimed ownership of of the tank that was built in 1986 and had been on the property since that time, and wanted to pick it up. After they did so I received a bill for $149.99. Lesson? They will stick it to you every way they possibly can.

Terrible service

Avoid at all cost!!! Absolutely terrible customer service! Consistently horrible company in all aspects. Over a ten-month period, this despicable company failed to return messages, phone wait times were up to 1 1/2 hours to speak to a customer service representative. Price gouging…fuel rates were a dollar a gallon, or more, than local companies. Upon canceling my service, it took Amerigas three months to retrieve the tank. Upon cancellation, the tank was 60% full with an estimated $675.00 worth of fuel. Amerigas refused to refund the fuel cost claiming it is company policy for most states. However, they were quick to charge an additional $140.00 service fee to retrieve the tank. Amerigas is a company that performs below the standard while charging the maximum. Avoid at all cost!!!!

I would give a zero if I could.. this place is HORRIBLE to do buisness with! Call for a delivery to my place of employment and they just simply do not come.. call 6 or 7 times.. they still don't come! But if you threaten to stop doing buisness THEN they show up.. I only work for my company.. they are lucky I dont own it because I would just cancel and go elsewhere.. now that I have looked up the reviews it all makes sense now! I can't even believe these people are allowed to even be in buisness!

Just got charged $229.00 for a refill on my tank from Amerigas and they never filled it! I called toward the end of March to request a refill and they claim to have refilled my 120 gallon tank on April 7th. I waited patiently until finally calling today to let them know they must have forgotten me. The lady I spoke to just kept saying that their records showed it was filled on April 7th, and I kept telling her that her records were wrong. Then, magically while I was asking to speak to a manager, she all of a sudden could not hear me. She played the "Are you there, are you there?", then hung up on me. There are two reasons I know they didn't service my tank; First is the gauge, it is showing 25% and has for the last 3 months. Second is the fact that there is a Dove that is nesting on top of the tank under the lid. This is the third Dove in the last 3 months that has nested here and I have been keeping an eye on her. The first two had their chicks and they left, a week later another Dove was roosting there with two new eggs. She is still there sitting on those eggs. Lastly, I normally get a receipt of the service and I never got one. These folks are crooks and their customer service is worse than any company I've experienced in quite some time. I am not doing business with this company every again and suggest you avoid the nightmare and find another provider.