AmeriGas PropaneReviews of amerigas.com

I have been an AmeriGas customer since 2006 and to say that anything they offer is customer “service” is an absolute joke. This is the worst company I have ever dealt with. The only reason I stuck with them for so long is because no other service was available to me in my area. Their per gallon amount is almost $2.50 higher than the company I just signed up with, and this is the rate for a customer who has been with them for literal decades. And to top it all off they’re charging a removal fee of $420. $121 of that fee is a “dispatch fee.” So ridiculous. If dispatching a truck to one of your regular customers actually costs your company $121, you need to fire your dispatchers! And $299 to pick up a tank that you own, that has already been disconnected…?? There is nothing positive I can say about Amerigas. If you are thinking of signing up with them, don’t. In addition to this, throughout the years, every single transaction/contact I've had with them in the 20 years I dealt with them has been fraught with issues. Too many issues to mention. Just a constant frustration. As I said, before you sign up with this company, think about it long and hard. If you're forced to deal with them as I was, be ready to be annoyed and taken advantage of.

I I bought my new home in 2019, and it has a jacuzzi with a gas heater. Now I’m trying to get the jacuzzi ready for next winter. I called Amerigas to have the tank filled, but they told me I needed to swap it first. I scheduled an appointment, but the company didn’t show up or call to explain. When I called them, I was told I needed a survey before they could plan the service. I have now scheduled the survey three times, but no one has shown up, and I always have to call to reschedule. I have already lost four workdays, and the service still isn’t done. Is Amerigas actually able to provide this service?

Worst company ever no customer service called for 3 months to have tank picked up because they keep charge extra fees know they want to charge me $419 to pick up there tank never been charged to pick up tank this company has fees for everything they wanted to charge me 200 to fix there tank I rent from them .wouldn’t recommend them to worst enemy

We just got completely screwed on a propane delivery in Bloomingdale, GA from AMERIGAS Amerigas charged us $4.55 per gallon for propane in Bloomingdale to the tune of $574 for just 126 gallons. The current going rate in the Savannah area is around $3.15/gallon with the cost of diesel; $2.95 per gallon. They overcharged us by roughly $170 on one tank. It took them 2 weeks to show up, and they wanted to charge for a leak inspection. You can't inspect if the tank is 25% full. Ridiculous price! Complete rip-off. Stay away from Amerigas in Bloomingdale. They will take advantage of you.

Horrible Service...in EVERYWAY! VERY EXPENSIVE, much more than local.... Plus even after 32 years with them (Auto Deliver, AUTO PAY) I ran out during the Cold Feb 2026 Snow and they told me they couldnt deliver for 10 days. I had paid my rental in Nov 30, 2025. I thought I was still good without the need of gas... but THEY LET ME DOWN! I live alone and am a senior... with now family in OK and this is how Amerigas treated a 32 year customer. NOW, they have sent me a Late Charge on a Tank Removal charge I was never informed of!!!! $389.14. Also... there is no Customer SERVICE.... wait an hour or longer... maybe you will chat with something.... NO REAL CUSTOMER SUPPORT at alll

In February I emailed Amerigas. Never heard back. Last Friday I called and waited 35 minutes to speak with a representative and ended up hanging up. Today I waited 45 minutes and ended up hanging up. I then logged into my account to do a chat and to no avail, waited 32 minutes while Amelia (chat bot) was "connecting me to an agent..." - to which I was never connected to. It is horrendous the "service" they do not provide. As soon as I get my issue resolved I will have them come and pick up their tank for a gazillion dollars and then take my business elsewhere. Should be ashamed of themselves!

They have been giving my 94 year old mother the run around for months. She needed a new tank and then have it filled. Took months. They would schedule but then not show up. We were told she had a credit balance but then added a bunch of fees for service they didn't do and now claim the account is past due. Their "customer service advocates" only advocate for the company. They are not authorized to adjust anything, then when they say they are transferring you to someone who can it goes to the phone tree. They have not responded to my complaint. Apparently the CEO is a turnaround specialist, but so far nothing seems to have turned around. Basically it is a useless company.

This is a world class horrible company for customer service. Your house could blow up way before they answer a telephone. They never return phone calls; all they do is frustrate you with telephone wait times of close to an hour only to tell you it’s another department and their lines are busy. Don’t do business with them!