AmeriGas PropaneReviews of amerigas.com

Is there a worse service company than Amerigas? Doubtful. Missed deliveries after missed deliveries. Uncaring unconcerned customer service. False promises for delivery. Apr 11,2022 regular delivery day, it's getting late. Oh, we'll put you on an emergency delivery. What? It's our regular scheduled day. Didn't show up and didn't show up the next day and this is after missing our previous scheduled delivery. Now 2 consecutive missed deliveries, forklifts are out of propane. This most certainly isn't the first, or second or third or fourth occurrence of missed deliveries and false promises of getting a delivery. Enough is enough. Dump Amerigas.

Amerigas bought my local company Kellam and what a difference. - you can't get anyone on the phone that knows what customer service is. They rather have a phone tree answer the phone - they changed the rental agreement and dates and did not provide notice. - I heard others talking about how bad their service was from amerigas and they switched to Berico. Since Berico comes highly recommended. I am switching to Berico. I am still with Berico and have been pleased

after the death of my husband, I was told to open a new account. I asked to have a paper form of bills and an option to pay by mail. The agent enrolled me in bill autopay without my consent. I was trying to eliminate this option: calling, writing emails numerous times. I got answer to one of the emails that I am not enrolled in autopay. I cannot remove this option using online account tools I do not want put sensitive data as I Am afraid of being a victim of stolen identity and the banking data are required in order to sign for auto pay Propane was delivered on March 10 and I got an email invoice with information that the auto Pay is enable on my account and will be paid on the date due (March12) As today (March 13), my bill is over due I have the paper form option of the bills and waiting for it, so I can send the check.

I wouldn't even give them 1 star. They are the worse company. Don't use this co for you propane needs!!!!

The company continues to send late notices and add a $35 late fee every month although my bill is supposed to be paid automatically via credit card, which they have on file. This has happened twice before and I thought the issue was resolved after my last phone call when they acknowledged the error. When I call, the phone number looks local but I get an automated response with a long list of options, then I reach a call center that refuses to discuss the problem unless I give them a lot of personal information. They give me the run around and treat customers as if we work for them. I am canceling their propane service. Just learned I can buy my own tank and refill it like I do the gas grill, at lower cost than AmeriGas charges for annual tank rental alone. Bye Bye, AmeriGas!

I just read many other reviews of others nightmarish experiences some much worse than ours. We canceled our service within a couple of months due to their excessive overcharges and broken promises of deliveries that never came. The first disaster with them was installing a tank in October. Their workers failed to ask where we work like it to be placed. They made a mess of our yard digging to lay the lines much worse they plopped an ugly tank in the middle of our backyard without asking instead of toward the back where our trees are so as not to be such an eye sore. They then made us wait over a month to relocate it and charged another big fat bill for something that was their mistake. We disputed and they sent back part of the refund. Still owe us $117+ for months now yet different service reps have lied to us told us it’s being sent but it never shows up. Plus their prices have gone up are higher than the local company we now use. Please stay away from this horribly incompetent unethical company. They only care about ripping you off of as much money as possible. They care NOTHING about their customers!!

Amerigas is a horrible company. Hiked my prices over a dollar per gallon over current local market price with no notice. When I tried to talk to someone about it I get sent to a snippy VA in the phillipenes, nice one AMERIgas. When I finally got to someone to talk about it they said they would file a ticket with billing and be back in touch. Well they got back in touch with nothing but a late fee. These people are criminals and I will never use them again.

Amerigas used to be a very decent company. I do not know what happened but their service is disastrous. Their 500 gallon propane tank has been sitting on my property since last September when our builders requested the removal. It is March now, i called them twice - nothing happens! Avoid this company if you can, please.