AmeriGas PropaneReviews of amerigas.com

I was looking to get service from my propane company turns out they don’t do service anymore. they leave you on your own. I have been with them for over 10 years. Sorry I invested so much money in this company. Looking for a new propane company who will provide service as well as sales propane. Moving on

I hate this company!!!!!!!!!!!!!!!!!!! I used Foust Fuel for my whole life and I'm 56 now and my dad had it before me. I've called and called to get no where!! I've ask repeatedly to speak to a manger but I keep getting told that they can't transfer me that they have to help me. I've owned this 500 gallon tank for nearly 58yrs and now they are telling me that I have to pay for a tank rental WTH the cost for the tank is $268 because I don't use 1,000 gallons a year, I barely use 500 gallons, on top of that the tank had a small leak and they charged me $75 just to come out and look at it plus the parts to fix it!!!!!!!!!!!!!!! DID I SAY I HATE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! As soon as I go through this gas that I just paid a crazy amount for I will be calling another gas company

This company is the worst. You can never talk to anyone in customer service that’s in the USA. The representatives do not have the ability to truly help, nor do they seem to have to the ability to put you in contact with the local office. There is no actual office that you can go to in my area. Horrible, horrible company to deal with. Absolutely hate them. Only option in my area. 😡😡😡 I have large tanks falling over into my neighbor’s fence. Causing damage. 3 1/2 years of trying to get this fixed, not to mention how dangerous this situation is. Multiple appointments made, multiple times the company was a no show. When I would called them, the magically would state there was no appointment made. I know when I make an appointment, I repeat it to the person I make it with, along with writing it into the calendar. The one time they did show up, it was after the tanks were filled ( which were filled two weeks before the tanks we’re actually scheduled), so the guy said, sorry the tanks are too heavy to move. 🤔🤦🏻‍♀️ Did I say, I really hate dealing with this company!!!!! Horrible service, horrible customer service. Government should get involved with how this company does business. Should be fines for situations where tanks are are unsafe and the company does nothing to fix the situation.

Customer support refuses to send out a tech for a leaking tank because they can't find the account. Sol to anyone that might get hurt or sick because of it.

Scam company. $160 set up fee, which is shown/billed as an hourly rate on the bill. Guy spent less than 5 minutes 'inspecting' (i.e. walked in my house, turned on a single burner on my stove) and left (he stayed in my driveway another 15 minutes probably to make it look like he spent more time here (i.e. tracked). Then on a 500 gallon tank at 60% existing fill, they still showed up to fill it when we said we would call to fill (we only use 1-3%/month so far). $634 bill later and I'm stuck with them. Awful company, wish the tank wasn't owned by them.

I wish I could put a negative number. My daughter has been trying to get her tank filled for 10 days. She has a son that is 1.5 years old and Amerigas apparently does not care about children. When you call the emergency number it states that customer service and safety are their number one priority. When that starts happening I would love to get a call. My daughter has asked multiple times to talk to a manager and she is told that that will not happen. So much for customer service. I am writing this review in the hope that they loose business and maybe they will start caring about their customers. Please tell me how it takes 10 plus days to fill a propane tank. I hope other areas with Amerigas treat their customers better than what we are treated in Spring Creek NV. I would like a response from a manager and discuss how they can leave a child without hot water to bath in.

Could possibly have the worst customer service in the history of the world. Do yourself a favor and sign with a different company.

I used Amerigas for 25 years. Never again. Their price is astronomical. I got a fill for 2.29 per gallon on August 11, 2022 with another company. Amerigas price was nearly $4 per gallon. I called their 1-800 number and got someone foreign and asked to negotiate a lower price. They said I would be contacted via email if it was approved. Never heard. Called again. No go. I went local with Premiere Energy. Much better company! Local company with people I can understand. Personal service and prompt!! Also they told me after 20 years you’re supposed to get a new regulator on your propane tank and on your house. AmeriGas never told me that. Will never order propane from Amerigas again.