AmeriGas PropaneReviews of amerigas.com

Absolutely horrible customer service!! We ordered a delivery when our propane tank went down to empty even though we on auto so this not supposed to happen!! Delivery driver comes out and leaves a note on the door that he is so sorry to have missed us. Please call back to schedule delivery. We do that. We miss work. Nobody comes. We call again!! Then, we get told that it was actually the regulator that was broken and this is why a delivery did not come! Would have been nice to know that the first time. Then, they say that put in a ticket for someone to come fix the regulator. Two weeks and several phone calls to the company, nobody ever calls or shows up to fix the regulator. We then, on our own, hire someone to fix the regulator. Now, three weeks in, the regulator is fixed so we order a delivery on Thursday and get told it will be delivered between Friday and 12 noon Monday. Monday afternoon, still no propane. We call again, tomorrow (now Tuesday) morning by 12. Tuesday afternoon, still no propane. We call again, tomorrow (now Wednesday) by noon as we have escalated your delivery to the top of the list. Today is Wednesday afternoon, still no delivery. Call again, tomorrow (now Thursday or one week from the order date) will be delivered by noon. We are now one month in with no propane. When we call and ask to speak to a supervisor, they do not have the ability to transfer. When you try to call a local office, it is rerouted to the same customer service team where nobody has the ability to help you or get you to someone who can. Oh, and today after they have spoken to me several times about the account. All of the sudden, they can't talk to me because my name isn't on the account; because, it is in my partner's name. Also, during all of this, we have missed days on days of work awaiting a propane delivery that never comes. THIS WHOLE COMPANY IS A JOKE! THE CUSTOMER SERVICE IS HORRIBLE!

They SUCK!!! Avoid at all cost!

The worst company to deal with period. The prices are always 50% higher. If you try to contact your local office the response is "all our local offices are closed to the public" probably the shadiest answer you can give. I've been trying to purchase the tank that is buried on the property and they state that all the assets are frozen at this time. Absolute nightmare and the worst company I've ever had to deal with. If you purchase a home that has a leased tank with this company get it removed!!

What a terrible company! Twice as expensive as their competitors; worse, unethical business practices. They have a contract they never tell you about that you haven't signed that includes locking you into a 3-year deal. You will be charged $149.99 if you cancel with them early AND they will charge you another $149.99 to pick up THEIR tank that you never asked for (it was there when we moved in). They have terrible customer service that includes putting you on hold for 30 minutes or longer. People answering the phone are unhelpful. When we started with them they turned off our gas then charged us to come back out and turn it back on. Infuriating! Terrible company!! Avoid like the plague.

Their tank rental fee is a joke, they even charge you after you sold the place. Company starts off with no tank rental fee then adds it in later.

I order propane on September 24th just received my delivery on the 5th of October at the time of ordering propane I explained to them I completely out and they would have to come in and light my furnace and gas stove not one time did they tell me that AmeriGas did not provide this service any longer I was supposed to have got my gas on October 3rd I called several times finally got it on the 5th if AmeriGas gas provided auto delivery I would not be out also I am happy with not being told at the first time of requesting a delivery that they no longer light furnace are stoves!!Very poor Customer service I am sitting with no gas lit

Ordered an LP gas delivery for in-ground tank after hurricane. Although Amerigas promised 24 hr response when we installed tank, they said soonest we could get delivery was 5 days. Delivery was supposed to be 2 days ago, but no delivery, no phone call, no email, etc. They just haven't shown up. Check account on line and call customer support, and we are informed delivery will occur 2 days ago. EDIT: Truck showed up on 3rd day after scheduled delivery, a week after order. I questioned this and Amerigas CS told me the since I didn't buy cell-phone based tank device which allows auto deliveries when tank reaches predetermined level, a normal delivery would be 7 to 10 days, and more in the aftermath of a storm...which was kinda the entire point of an emergency generator and underground tank.

I would give 5 stars if I could rate just the delivery person. He was so nice. Chatting with their online customer service is a total joke. Good thing they aren’t delivery drivers. They wouldn’t know how to operate a truck or pump propane. Their knowledge o customer service skills is the equivalent. Whoever manages this company should be fired or retire. Just my humble opinion. Maybe they appreciate horrible customer service!! Who knows.