AmeriGas PropaneNo matter what you need or when you need it, we're here for you as your local propane supplier. You can rely on AmeriGas to keep your home or business powered up without interruptions or complications. Switching providers is easy when you have a partner that works for you.
AmeriGas Propane (amerigas.com) has 723 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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cheryl
THEY LIE! 27 DEGREES and no gas!!! I waited 12 days on gas and they never showed up. I went online to see if my order was still there and updated my status to a 0 tank, they put me on expedited delivery 1 day. The next day i called and they said they would be here by the end of the day. Well it is the next day now and no gas. I will not use them again even if they are cheaper!!
ralph R.
Ordered propane, delivery was too be between 11/3 and 11/9. As of 11/18 still a no show. Spoke with customer service on 11/17. Called customer service on 11/18 am. Told me would be on today. 11:00pm still no show. What a crappy company. Can't cook as need to save what I have left for heat. Calling another company in the morning. Hope AmeriGas gets a lesson on customer service.
Hormoz E.
4 days ago we were not home.they came for safety check. so the close the tank valve . and still after 4 day and 25 times trying call the customer service still we have no propane. by freezing temperatures no heating na hot water.
BJ M.
Horrible customer service. They are still charging us a rental fee on a tank that we had them to pick up almost 6 months ago. We are still waiting on a refund for the unused propane that was in the tank.
Penni W.
If i could get a lower star for this company I would. Dont bother with their resolution process either that is a waste of time. For my new build this company is mot the answer
lawrence B.
Terrible terrible terrible and I can't express how terrible they charge more than anybody else they charge me tank rental fee even though they are my own tanks I call and then I call I can't tell you how bad of a company this is
lisa S.
We have had so many issues with this company in the past from destruction of property which they never reimbursed for repairs to delivery issues. The most recent issue occurred when our service was changed to will call without our notice. The only way this came to our attention was we ran out of propane! While this was initially caused by a late payment, I spent over 2 hours total on the phone trying to get the issue resolved. We've been customers for over 12 years in good standing. On a Friday they agreed to set our account back to the way it was, but when I called on Monday the supervisor I spoke with on Friday had not followed through. I spent an hr on the phone with a rep trying to resolve the issue and when asked to speak with a manager, one was conveniently not available. Really? Customer service is inadequate and unable to resolve any issues. I wanted the number to submit a complaint and the guy actually said I'll submit it for you. Seriously? I'm going to complain to you about your level of service and you're going to submit it for me? Very frustrating. Looking to switch providers.
S H.
Billing and prices are just nuts! Their prices are way too high - check around. They have an enrollment period once a year where you can lock in a rate, but they never notify you and tell you of such. They say I can enroll for half a year but I have to pay the full yearly enrollment fee. They have customer NO service! Billing is all wrong. I pay a monthly set amount and my invoice agrees, but yet when Iog into my account online it says I'm late on a payment and owe more money and I also have a ~$400 credit and yet I still owe more money and also late. Make no sense and customer support tells me that they have to explain to me why I still owe on my bill.
