AmeriGas PropaneReviews of amerigas.com

Our gas usually lasted a long time. For some reason it ran out last Friday, much quicker than any other interval. We asked for an emergency fill on that Friday morning. We paid $300 for the "24 Hour Critical Emergency" service. By Monday, it had still not arrived. I called again and was told the Friday request was taken but never sent to a dispatch even though I paid my $300 fee. They assured me it would now be in the 24 hour delivery and they would request a same day. But Tuesday still no delivery. I called Tuesday night and still no date set for delivery. On Wednesday morning I finally was transferred to an English speaking person who said they could reach the driver as the dispatch location was only blocks from the house. The driver did not call before arriving, but fortunately someone was there to let him in, otherwise he was not going to stop. Yes, on a Friday I paid for a $300, 24 hour emergency service and did not get the fill until Wednesday, following 9 phone calls including hold times of about an hour. I will find someone else to install a new tank and get service from any other local propane delivery company.

Placed an order 11.24.22. Today is 12.5.22. Still no delivery. 5 phone calls, including supervisor. Horrendous customer service, void of communication, conflicting and inaccurate information, useless website. Cannot speak to local office - only contracted call center whose ESL reps speak scripted responses and are of no help. PRICE GAUGED Propane. We canceled our order & service today and switched to a new propane provider. New provider’s propane is $1.45 LESS than AMERIGAS.

They are HORRIBLE! I have called the call center several times-they hang up on you after giving a scripted speech. No gas after placing order 10 days ago…Ask for a manager, nope! Can’t talk to one. Called the corporate office to try to speak to SOMEONE— back to the incredibly frustrating call center. It’s just bad policy on the part of AmeriGas. Hang up on the customer! I am stuck with their tank as it is a rural area and honestly dont know what we’re going to do about gas at this point. I have NEVER had such a terrible experience with a company.

To make a very frustrating, long, unfruitful experience statement short - I called 4 times within a 2 week period to get new service. After the survey, and being told everything was good and ready for me to schedule, I was transferred to a call service. Every, I mean EVERY time I was transferred over, a call which, without all the repetition of the same questions, could have literally taken 5 minutes, took 20 minutes, EVERY TIME, to the point I just hung up. I went back to my previous propane provider, and was set up as a new customer, new account, in 10 minutes, and delivery time set. And, to top this all off, I got a letter in the mail that my credit was not good enough for service, AFTER all these calls took place! How did I talk to all the people I did, being told my account was set up and that all I had to do was get scheduled, only to receive this letter??

Don’t use AmeriGas! I got hung up on several times, and couldn’t get anything resolved. Finally I got someone not at a call center and asked to have tank removed and closed account!

I checked my tanks a few weeks ago and saw that each of two tanks were about 1/4 full, so I called for a delivery and they wouldn’t deliver any gas to us because we had “too much”! We have automatic delivery mind u and so we kept checking our account on line and our delivery said “pending”. Fast forward to yesterday, we are now almost at zero and still haven’t gotten a delivery! Called again yesterday and they are now saying we will get an emergency delivery. Still haven’t gotten it yet. Btw, we had a similar experience with them last year and they left us with no gas ( so NO HOT WATER ) for a week! They are the worst company I’ve ever dealt with! I looked into getting another gas company and Amerigas owns the tanks and it’s a mess getter another company. It’s complicated!

I usually don't write reviews, but Amerigas is the worst company that I have worked with. If you want a provider that doesn't respect you, doesn't provide any service, and, in the end, tries to exploit you, you can go with Amerigas. They are terrible! They are unbelievably bad! I would give it a zero if I could

Terrible service! Can't get info as to when my delivery will be made. Still, after an attempt I get an email saying delivery not possible due to problem. I called..no details on problem but it'll be a $99 service fee...on a rented tank!