AmeriGas PropaneReviews of amerigas.com

I would give them a lower score if I could and it is obvious by their score they have no concern about customer service. It is a long story but I will try to keep it short. Don't ever do business with this company. They have no customer service, I have contacted them multiple times and they continue to harass me. I am not sure they have any real employees. I cancelled my agreement with them several times, I have sent them documents and they haven't responded to any of my communications. The worst company I have ever dealt with.

After 20+ years with Amerigas we discontinued service because of poor service and high prices. They picked up their tank and have now sent a “past due” bill for picking up their tank. This is the first bill we have received from them The bill is $419.98. I would give them zero stars but that was not an option.

Worst company I've dealt with bar none. Non-responsive customer service, numerous cancelled service appointments without any explanation, failure to replace rusty and damaged propane tanks despite numerous requests and failure to remove propane tank for more than six months following termination (30 days is the maximum period allowable by law). Avoid like the plague.

This is the worst company I have ever dealt with. I never signed an agreement. I asked them for proof that the tank was theirs and in return, they delivered fuel after being told not to do so and sent me a bill with lots of phony fees and even billed me for sending the bill. They will not read the emails I have sent or answer the phone. I would avoid this company at all costs. This is the worst service I have ever seen.

If I could give a 0 star I would. As an entrepreneur I have dealt with 100's of companies, this is the worst for all of the reasons reviewers have said. Miserable, miserable, miserable.

Should be zero stars, but I have to select one. I bought a home and started up service with Amerigas because their tank was already on the property. I assumed propane prices would be in the same similar ballpark among other propane companies. 8 years later, I had a leak which Amerigas failed to fix properly, so I fixed it myself and decided to look into other companies. I found out I could have been getting propane for LESS THAN HALF the price for 8 years. So I tried to terminate with Amerigas. They make it VERY difficult. I spent many hours holding on the phone, just to try to politely request termination. A CSR would answer then transfer me to hold for another hour and so on. Then I received a final bill. $300 PLUS $150 = $450 !!!!! for them to come get their tank. They wouldn’t let me bring it to them, even though my tank was legal size to move on the highway myself. There are far better propane companies, so hopefully you read the reviews.

We had been a customer for over 20 years and had always had great service. That is, until they closed our local office. Once that happened, trying to contact anyone was damn near impossible! After several years of not being able to speak to anyone in person, we decided to switch companies. I spent the last week trying to get a live voice. When their automated system would ask what I needed assistance with, I would say "discontinue service ". This would result in being told hold times were up to 3 hours. I work. I can't stay on hold that long. Today I tried a different approach and said I needed a refill. Guess what? Someone was on the phone in 10 minutes. Once I got to talk to someone, they said I needed the service department. I asked if they have a direct line. Of course not, but "we'll transfer you ". Once transferred, was told the hold time was 134 minutes. Set up a time for them to call me, which they surprisingly did. Was told I own the tank, but they would be happy to remove it for me, for $500. It was originally their tank. They were then dumb enough to inquire why I changed companies. Not smart. I let them know.

They were a decent company to deal with but after they were bought out by some conglomerate company their customer service dropped to the bottom of the barrel, they didn’t reduce prices in the summer like all the other companies, if you want to talk to someone I hope you have a couple hours to wait, over three days I’ve been on hold for 7 hours, after cancellation of my service they wanted to charge me 500 dollars to pick up the tank I’ve been leasing for 7 years, just the worst company I’ve ever dealt with, save yourself a headache and lots of money and choose one of their competitors, I’m in Montana near Bozeman