AmeriGas PropaneReviews of amerigas.com

I asked them if they could give me a appraisal on a tank and they sent someone out to look around, didn't do anything just walked around, next thing I know I get a bill for $100, for what? The guy didn't do anything, now I get another bill for late fee, so I'm being charged that they never even told me in the first place there will be a $100 charge for sending someone out, I'm glad I went with Dibble propane.

This company is running a scam No one should do business with them. The service is the worst I have ever experienced with anyone. DO NOT fall for discounts promised They dont exist. You end up getting so angry it is not worth the effort. Avoid them altogether. Just miserable...!!!!

My Amerigas service…I terminated 6/4/2022. 201891342 with a credit balance $428.59. After numerous phone calls (6/28/2022, 12/1/2022, 3/31/2023 to pick my tank up), it was finally picked up on 4/7/2023. My Final Bill shows you charged me $121.07 tank rental for 7/1/2022-6/30/23. You should have already had the tank picked up and in your possession…NOT mine. You sent me a check for $191.60. You still owe me a check for $121.07. Also, 201885716 my Final Bill you charged me $99.22 for tank rental. That tank also still had 10% propane left in it for me to be reimbursed. I terminated service also on 6/4/2022. I need these two accounts cleaned up!!!

Terrible customer service. I have been a customer since they took over our local dealer. There have been nothing but billing issues, surprise charges and now I called to discontinue service on 2/21/23. I have replaced them and had their tank disconnected. I have sent 4 messages whating to know when they will remove their tank off of my property. Nothing, no replies, nothing!. I warn anyone who may be thinking of having Amerigas as you propane provider to reconsider. Jeff 4/8/23

ABSOLUTELY the worst company to use! Don't do it! You can't even talk directly to company, only call centers who don't speak English well. I have had multiple no shows and they charge and arm & leg! They charged me 199$ for a service call I didn't even request. And there's nothing you can do about it since you can't even talk to the real company. I got so fed up with them I called and said come get your equipment (before they filled) and they showed up the next day and filled my tank, which I wasn't ready for or asked and now I am stuck with a 1700 bill. I would never ever ever use them! Did I say don't use them yet!? Heck no!!!!!! The worst

Quite literally the absolute worst customer service I’ve ever experienced in my life. There is absolutely no communication with the customer service representative in India and the delivery driver in America. I’ve called multiple times to cancel deliveries or limit how much they actually deliver. At no time is that message ever passed on to the driver. I have also called multiple times to cancel my convenient pay, but it is never done and they continue to charge me every month for propane I haven’t even received yet.

Amerigas billed for two deliveries totalling 485 gallons in a 24 hour period to a 325 gallon tank. They say they are investigating. Been months and they will not respond. Don't use amerigas. You will regret using them.

Problems on the AmeriGas website caused a duplication of a $1200 payment. We have been put on terminal hold or just cut off five (5) different times. Four days ago, they said they would cancel the duplicate payment but did not and now it has been taken out of our bank account. They cannot/will not give me a definitive day when I will get the money back into my account. They twice put us on 45 minute holds and never came back on line. Three (3) times they said they would be right back on line and just cut us off. April 11, 2023 update: After three more attempts to get the duplicate payment refunded to no avail, we reported the charge to our bank as fraudulent as we need to get the $1206 back. Next call is to the California Department of Justice.