AmeriGas PropaneReviews of amerigas.com

Worst customer service. First we had issues with them filling our tank without permission. (Of course when the price was up.) We would call and asked to be removed from auto filling…then it would happen again! We would request to removed from auto filling again BUT once the gas is there you are charged. So we switched our home to electric everything so we no longer had use for their propane tank. We cancelled our account and they never picked up the tank. Let it say and after a year called and asks them to pick up the tank. Was told our account was still active. Put in another request. Long story short, the tank sat here for nearly four years. Had to make numerous calls and basically throw a fit for them to come get the thing. Now they want to charge us around $150 pick up fee. 😡 We haven’t put gas in it in almost four years!! They refuse to wave the fee! Would not recommend!

We arrived at our summer home this last Wednesday early evening May 17th. It was about 38 degrees outside and the same inside. I arrived to no gas , no heat no hot water no cooking. All controlled by propane. A call to here service dept to let them know I have an elderly person here and they assured me someone would be out this evening. No show. Three calls Thursday and again I was told by their escalation dept someone would call me back as to when I could expect a technician. NO CALL Back Finally after numerous calls on Friday in which I was disconnected our local maintenance man came and replaced a defective valve. If I had a choice I would use any other propane company instead of America Gas.

Worst customer service, fill tank without permission at inflated price . Charging rental on 20 year old tank, cannot get them to remove or sell. Fradulant billing on my last bill it was corrected after war with accounting. Cust servise in phillipinex, company line on all issues

Total rip off ! After paying $125 annually for tank rental I decided to go with a company that charges $50 annually. Paid rental for 20 years. Do the math. Called and cancelled 3 months before my rental renewal date to avoid getting charged for another year. They picked up the tank 6 months after i terminated the contract when i was not home - without notice. Never even put a note on the front door knob, no email, no letter. No notification whatsoever. Didn't know that the tank was removed until I went to put dinner in the oven. Mind you they certainly sent an email and a bill to charge me the $159.93 pick up fee after the tank was removed. Who needs this kind of customer service. Btw...a few years back I was told that the rental fee would be waived if i got a smaller tank. Never happened. At one point I was told that my tank was rusty and needed to be replaced and they couldnt fill it until they brought another tank. Then they decided to fill that rusty tank anyway because they couldnt get another one there. Get another company.

Amerigas is a joke! They were to come out and paint my propane tank, made an appointment, and said I had to be here. Nobody showed up or called or texted. They filled my propane tank plus I got billed for it tank rental. Sent in the amount for the first bill and then a second invoice came with both charges. The first check had not been cashed so I called Amerigas to return the overpayment. They said I would have it in 7 to 10 days and it has been over 10 days and I still have not received it so I’ll have to waste my time and call them for the fourth time! When this tank is empty, I am switching companies.

Stay away from this company!!! After 20+ years with the company, they slid in a tank rental fee then refused to waive the fee upon my complaint. You could previously walk into a local office and speak with a member of the community!! Not anymore......how you get some overseas operating line which is very difficult to understand. They will be picking up this tank once I empty it!!

When I bought this home in 2021, the Amerigas tank was on site, so I guess you could say I "inherited" Amerigas. Almost immediately, I learned that they will not provide service for my heating appliance - all they want to do is sell propane. Useless #1. I established an account, with the stated expectation that there would NOT be any automatic deliveries. Within 3 months, they made a delivery that I didn't ask for, didn't need and didn't want. There was a rather unpleasant conversation with one of their telephone answering people during which I notified them that any further unsolicited deliveries would be considered a gift. I followed that up in writing, and (SURPRISE) the automatic deliveries stopped. Useless #2 Immediately after the first heating season, I converted to an oil fired system - mostly because I can service it myself. A few weeks ago, I contacted Amerigas to remove their tank - I am still shocked at how quickly the responded!! BUT.... yesterday, I received an invoice in the amount of $249 - I guess for removing their tank. I suppose, on one hand, that's a cheap price to be rid of this useless outfit, but I don't intend to pay it. Useless #3 Do yourself a favor - stay as far away from Amerigas as you can.

I was an AmeriGas customer for years both as a business and residential customer. After waiting for 3 weeks for propane delivery they flagged me foe an electrical outlet. So then last year they billed for for $120.00 tank lease, $217.00 maintenance fee they did nothing just looked at tanks, and another 140.00 fee to remove their tanks. No refund for the propane that was in the tanks when removed. AmeriGas propane price $4.90 gallon paid new company $2.85 gallon. This was my residential account business account very similar. I have friends with very similar situations with this company. Do not see much of a future in AmeriGas!!