AmeriGas PropaneReviews of amerigas.com

AMERIGAS IS A HORRIBLE COMPANY. THE CUSTOMER SERVICE AGENTS ARE RUDE AND NASTY. MOST OF THE COMPANY EMPLOYEES ARE FULL OF LIES, DECEIT. ONE THEIR EMPLOYEES. (MR SELVIN CASTELLANOS) A TERRITORY SALES REP, IS VERY RUDE AND NASTY,AND A LIAR FOR THE COMPANY. THEY CAN'T EVEN KEEP SCHEDULE APPOINTMENTS WITH CLIENTS THAT THEY MAKE. VERY VERY POOR QUALITY SERVICE.

This is a warning to any new customers wanting to purchase propane from Amerigas. We have rented a tank on a yearly basis for 26 yrs. After doing some research I found to fill the tank was going to cost $299 dollars or $3.15 a gal.So I decided to discontinue their service & go with our local company Ed Staubs. Their cost to fill the tank was $167.00tank $2.59 gal no rental cost first year rent $120.00 vs $149-$134.. After countless time spent on the phone, hours before Amerigas answered. I have a $420 bill to remove their tank. Plus a copy of my husband’s death certificate before they would close my account. I have been paying bills for 10 years my husband has been gone for 3 years. I find this to be so outrageous. BTW Ed Staubs removes their tank for free . no charge. There is no recourse. Buyer beware.

I would like Trust Pilot to start with -1 then 0 and 1,2,3,4,5 because AmeriGas deserves -1. They seem to thrive due to monopoly. The tanker came 4 weeks ago and left without filling the tank saying there was enough propane. Then I got an email informing me that my tank reader is faulty showing wrong reading that is why the truck was dispatched. So far so good. That is it. Never did they contact me about fixing it. I called on Monday and was told Monday was busy day so should call later, so I called on Wednesday and was told to take a spot to get the call back. Did that, then I was told I should talk to CS and made me wait 28 min. Then CS guy said there was no ticket put in the system to fix it. Then the CS said they will open a ticket. I wanted to talk to the manager he said please hold and the wait time is 59 minutes. If I had checked their online reviews, I would not have bothered to call them. My mistake. This company is nothing but garbage surviving on monopoly. Will try to dump them and get a local company that is more responsive.

Hopefully people read this review. Everyone that’s writing a review. You need to file with your States Attorney or Pa attorney. I just got off the phone with NY Attorney General office and I was told more people need to file claims against them for doing the same exact thing over charging and blind siding customers with ridiculous fees and long wait times to speak to customer service that isn’t helpful in the least. The more they get the more chance of a class action lawsuit against them. They are bullying customers into paying these fees and essentially stealing propane you already paid for by charging these astronomical fees and then only paying you what you paid for the propane and not the going rate at which they will resell it. AmeriGas customer service claims these fees are because of high government regulations but that’s a lie based on Attorney general telling me unfortunately the propane industry isn’t a regulated industry.

A landscaper accidentally damaged the propane line at our home. We immediately contacted AmeriGas, which sent a technician who repaired the line and shut off our propane service. We do not dispute shutting off the gas for safety. Our complaint is AmeriGas's failure to promptly test the repaired system and restore service. The technician left with our gas shut off. We received no phone call, email, text, or other communication arranging the required testing or explaining when service would be restored. We have now been without propane for four days. We have children in the home, and without propane we cannot properly cook or have hot water for bathing. We have repeatedly called AmeriGas for help. We have been placed on extended holds, disconnected or hung up on, given conflicting information, and told additional payments may be required. AmeriGas has now told us the earliest service date is September 1, meaning our family could be without propane for approximately 14 days. We are not asking AmeriGas to bypass safety requirements. We are asking them to treat this as an urgent service-restoration issue, perform the required testing, and safely restore service. **Requested Resolution:** We request that AmeriGas immediately escalate this matter and send a qualified technician at the earliest opportunity to perform the required testing and restore our propane service. We also request that AmeriGas waive additional or expedited service fees associated with restoration and provide written confirmation of when our service will be restored. We have repeatedly attempted to resolve this directly with AmeriGas and have been unable to obtain meaningful assistance.

If I could give a zero that would be my rating. No customer service period!

We had service with Amerigas for years. We were told twice when moving that we would be credited for the 79% propane in our 250 gallon tank. AFTER they picked it up, they tell us that ARKANSAS doesn't require them to credit it back to us. They even acknowledged the notes where their employees told us we would get credit. So, they instead billed us $432.00 to pick up the tank and get our nearly 200 gallons of propane for themselves. Pitiful! Don't use Amerigas!!

We were customers of Guilford Gas Company since 2002 and then Amerigas when they bought out Guilford Gas. When we ran out of gas, Amerigas failed to respond to our emergency request. We cancelled our contract at that time and requested pickup of our “rented” tank. Amerigas came out and picked up the tank, and then billed us a pick up fee of $299.99 (which we expected) but also an additional $119.99 “service dispatch fee.” When we challenged this extra cost, we contacted Amerigas (which took forever) and were told that our account had been closed, but they would initiate the process of reopening the account so they could rebill us with no dispatch fee. The rebill never happened and we were billed for past due charges of $419.98. We continuously attempted to contact Amerigas, all attempts unsuccessful. Do not use this company. They have terrible customer service, do not deliver as promised, and just do not care about their customers.