AmeriGas PropaneReviews of amerigas.com

The worst company I have ever dealt with. After years with the company, and never missing a payment, I moved and closed my account. Suddenly an invoice shows up at my door noting an outstanding balance of $440.20. I immediately call them and get told that the invoice is from 2020 (it is now 2024) but they cannot explain why I was not notified of this old invoice. I escalate to their resolution team and get hung up on. I call back and get told that the invoice should not be billed to my account and that the issue should be resolved in a week or two. A month later I receive a late charge so I call them again and receive a completely different story on what happened but am again told that it will be removed from my account and not to worry. The cycle has repeated for months with no resolution. On the most recent call, I am told that the invoice actually belongs to the new homeowner and that they need to rebill it to them and I am also notified that all prior inquiries were escalated and closed out without any action taken. After again getting a late charge on my account and checking online to confirm the charge is still there, I contacted them this morning. I am told that this will be resolved but they need more time to work on my case (it has now been 4 months). It is seemingly impossible to get any ownership of the issue from anyone at this company. I would not recommend this company to anyone under any circumstances; try to find a local company that is reputable and accountable, Amerigas is anything but.

Theives! Not only is the propane $5 per gallon, double the price of 2 local dealers but there are added service costs per delivery of $25 not charge by other companies. I’ve now received a bill for $431 to close the account. $200 to pick up the tank, $100 service dispatch fee and tank rent for 6/1/2024 to 5/31/2025. The account was closed and tank removal request done on 6/3/2024. The 1st business day of June. The service order said tank would be removed by 6/31. Tank was not removed until 8/15/2024. On 8/16 the emailed final invoice arrived. I’ve been a customer for 30 years. Pre buyout of Northern Energy to overpriced Amerigas. Please don’t deal with this company

I have been (until now) an Amerigas customer for over 30 years. Before they moved there operations oversees I had no issues with Amerigas. If I had a problem or wanted discuss my rate they were more than eager to work with me. Now that they have a call center and communication is lacking to say the least. I was charged a service charge which I was unaware of and so it went unpaid.However I was making my budget payment on time and for the amount they specified in their emails and texts. Trying to get answers from someone from the call center was impossible. By sure luck I got someone from the US and explained what was going on. That's when I was informed about the service charge. They also told me that to get a lower rate I should have signed up for there budget plan. I informed them that I had been on the budget plan for over 30 years. They also charged me late fees because of the unpaid service fee that I did not know about. I argued the point how can I be charged late fees when I have been making payments that they issued in the first place. When I canceled my Amerigas service I was told that I had to call them to get paid for the unpaid propane I had in my tank. I rented their tank which they were to keep up to date and painted if needed. I took us 4 years to get that done. Customer service is bad to say the least furthermore they are overpriced. My new company I am paying a $1.50 less than I was paying with Amerigas.

AmeriGas are crooks. When placing the order I specifically asked about the price of the gas and any additional charges. She rattled them off and I wrote it all down. When the invoice came, there were three additional charges, essentially doubling the amount I was quoted. Get your gas elsewhere, these people are crooks. 30+ minutes counting on phone and they disconnected me.

AmeriGas is the worst! The company had my home on a regular service route with automatic pay but they failed to check and deliver propane for 10 months. I found out when I ran out of propane. I engaged the services of another company who filled my tank. A few days later, Amerigas shows up and in spite of the tank being nearly full, they put in 10.5 gallons of propane and charged me $70.49 which broke down to $39.26 for propane and $31.23 for all the other fees and taxes. The effective cost of 10.5 gallons of propane was $6.71 per gallon. Very poor service. I cancelled my account and would not recommend AmeriGas to anyone.

Terrible company to get deliveries on time and one of the worst customer service representative departments that I have ever dealt with.

I just found out that Amerigas is charging almost twice what the other propane co in town charges. I knew it was less but not THAT MUCH less! $4.99/gallon as opposed to $2.55/gallon with the other company. Amerigas is a rip off. Switching to the other gas co.

Worst customer service ever. From the time I bought my house to when I replaced them they add bogus charges to every bill. I went with another company and was amazed they didn't charge for everything amerigas did.