AmeriGas PropaneReviews of amerigas.com

I have never dealt with such incompetence in my life. I ordered gas on 1/21/25. I paid a $300 fee to have my delivery expedited, which I thought was usurious. As of right now, I still don't have my propane. I have called multiple times and each time I speak with someone they tell me the same thing, your propane with be delivered by the end of the day, unless things happen beyond our control. Well, the doody must have hit the ceiling at Amerigas because they can't seem to get my gas delivered. This used to be a great company to deal with. I have had multiple residential accounts with them, and a commercial account. They used to have local offices that offered GREAT customer service. Some bean counting fool made the decision to close all of the local offices and centralize their operations. They off-shored their customer service center and it has going down-hill ever since. It took either a CPA or an attorney to make this kind of stupid-ass business decision. I finally spoke to a supervisor that agreed to give me a "credit" on my account for the $300 urgent delivery fee. A credit to my account, not a refund to my card. After I learned that my delivery would not be made until tomorrow, I really blew up at the customer service person and told her since I owned my own tanks, this would be the last time I ever spent a dime with this company.

worse propane company i have ever delt with. They closed all local office and now you speak to someone in a foreign country. They have no customer support and they can never help you. As for there pricing they are a rip off they sucker you in with a low price then the next thing your paying tank rental and your price is hiked to 4.99 a gallon (price gouging) then they delay service call calls and gas deliveries hey set a date to pick up tanks and did not show

I’ve waited more than 2 weeks for gas that I’ve already paid for .. including I had a leakage and there just now fixing it was told I would get a refund and still haven’t this is one of the worse companies I do not recommend

I guess I shouldn't be surprised Amerigas has the worst possible rating you could get on Trust Pilot. It's only a 1 star because 0 stars isn't an option. DO NOT USE AMERIGAS! let me say it again... DO NOT USE AMERIGAS! It would be impossible for me to overstate how incredibly bad they are in every single category, so I'll just leave it at this... Even if you sign up for auto delivery and they put a sensor on your tank, YOU WILL run out of propane repeatedly. If you rely on propane as your primary heat, you will suffer if you use this company. UPDATE: It’s been two months since I request requested they remove their tank. They acknowledged they would. The tank is still sitting here, and nobody is responding to my request to have it removed. I have no idea how this company stays in business.

Terrible company. Terrible customer service. Deliveries are not reliable. Twice the price per gallon as others and all kinds of hidden fees on top of that. They stopped doing service to appliances so now you have to find a plumber when your furnace has issues. Once you rent their tank, the charges to have them take it back are outrageous! Billed me for services not rendered! Go with a local small or family owned business!

Prepaid for filling of 320gal and 120 gal tanks in august. Finally showed up New Years Day with 100gal only. Sent me an invoice for emergency delivery and tank rentals less than two weeks later. Called to dispute invoice, told them to remove their tanks from my property. Three months later I moved the tanks beside the road which they refused to pickup. FOUR years later I gave them to a scraper. Never finished delivery of the prepaid order from August and 4 yrs later submitted collections. ARM Solutions. They bought out the company I was using. Not my choice!

They were good 20 years ago. But since their customer no service has been routed overseas you can not get any help. The prices kept going higher and higher and the service kept going down. It cost me right at $2500 to discontinue my service and take their tank away. $420 of it was to pick up the tank. I told them I would bring it to them but they said no.

If I could give 0 stars I would this company is absolutely horrific and does not care about their customers in the slightest. I have been waiting for propane for the last 12 days I am at 10% and they have told me since last Thursday granted this is Wednesday that they are on their way and they have never showed up finally they show up yesterday and send me a message that say they cannot deliver because of the driveway. Very minimal snow was left I was driving up-and-down the driveway and a 2 wheel drive vehicle. I have to keep my heat on 58 and use space heaters. I am unable to cook because my stove is gas. The customer service is horrific they don't apologize for anything and you sit on hold for anywhere from 30 to 40 minutes to get anyone to even talk to you. If you're looking for gas I highly recommend you go elsewhere.